matches a profile the Internet community may consider spam?

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JamesXI
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Posts: 8
Joined: 2013-04-19 19:00

matches a profile the Internet community may consider spam?

Postby JamesXI » 2013-04-19 19:17

I am a new user of HMail and one of the users reported that her emails are being rejected with the following message

I removed the address and subject of the email since this is a public form.

Error Type: SMTP
Remote server (206.188.198.64) issued an error.
hMailServer sent: .
Remote server replied: 554 5.7.1 The message from (<RemovedForForum@RemovedForForum.com>) with the subject of (FW: RemovedForForum) matches a profile the Internet community may consider spam. Please revise your message before resending.


Out of 10 user or so this is the only one that has reported this problem.

Looking at the log

Code: Select all

"SMTPC"   5852   3686   "2013-04-19 07:40:43.805"   "206.188.198.64"   "RECEIVED: 250 2.1.0 <RemovedForForum@RemovedForForum.com>... Sender ok"
"SMTPC"   5852   3686   "2013-04-19 07:40:43.807"   "206.188.198.64"   "SENT: RCPT TO:<RemovedForForum@RemovedForForum.com>"
"APPLICATION"   6100   "2013-04-19 07:40:43.808"   "SMTPDeliverer - Message 1460: Message delivery thread completed."
"SMTPC"   1852   3686   "2013-04-19 07:40:43.916"   "206.188.198.64"   "RECEIVED: 250 2.1.5 <RemovedForForum@RemovedForForum.com>... Recipient ok"
"SMTPC"   1852   3686   "2013-04-19 07:40:43.918"   "206.188.198.64"   "SENT: DATA"
"SMTPC"   616   3686   "2013-04-19 07:40:44.003"   "206.188.198.64"   "RECEIVED: 354 Enter mail, end with "." on a line by itself"
"SMTPC"   5852   3686   "2013-04-19 07:40:44.572"   "206.188.198.64"   "SENT: [nl]."
"SMTPC"   2052   3686   "2013-04-19 07:40:49.324"   "206.188.198.64"   "RECEIVED: 554 5.7.1 The message from (<Karen.Zhang@pac-usa.com>) with the subject of (FW: CBHU8231369 UNLOADING FEE) matches a profile the Internet community may consider spam. Please revise your message before resending."
"SMTPC"   2052   3686   "2013-04-19 07:40:49.327"   "206.188.198.64"   "SENT: QUIT"
"SMTPC"   4708   3686   "2013-04-19 07:40:49.435"   "206.188.198.64"   "RECEIVED: 221 2.0.0 atl4mhib20.myregisteredsite.com closing connection"


I am not sure what the message "RECEIVED: 354 Enter mail, end with "." on a line by itself" means. Or why the legitimate email is being rejected.

Any help would be appreciated.

[Edit]
Removed the lines in Log that is not part of the same message.

Bill48105
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Posts: 6171
Joined: 2010-04-24 23:16
Location: Michigan, USA

Re: matches a profile the Internet community may consider sp

Postby Bill48105 » 2013-04-19 23:05

First of all: "SMTPC" 616 3686 "2013-04-19 07:40:44.003" "206.188.198.64" "RECEIVED: 354 Enter mail, end with "." on a line by itself" is normal. It is just a log line showing the remote server said "hey ok send your message & end it with .". All part of SMTP transport.

As far as the reason the message was rejected, you'd need to ask the destination server or rather the people who run it. ;) Looking at your logs "FW: CBHU8231369 UNLOADING FEE" could be rejected for many reasons including being all caps to the words like fee or that CB### string. It could be pre-set hard-coded testing they choose to do or could be based on past messages they've rec'd & considered spam. Again the only way you'd know is to ask them.
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