User unknown error from external to internal

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aReallyBadDev
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User unknown error from external to internal

Post by aReallyBadDev » 2019-08-27 22:18

while testing the email server i found when i tried to email from outside like from gmail i will always get this email bounced back with the message

550 5.1.1 <findme@corruptedkingdom.pw> User unknown

even tho that is a valid email that i can log into

it can send emails out
and locally it works perfect
i just can't get emails from out side

when i setup a second domain with just the ip of the box it was able to receive emails from outside
i have no clue what the problem could be i pass everything in diagnostics
and from the smtp server tests i have done it seems to be fully valid

please any help would go miles
~thanks

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jimimaseye
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Re: User unknown error from external to internal

Post by jimimaseye » 2019-08-27 22:47

Check your dns records for the domain. That error is not from hmailserver. Your email has gone to a different mail server.

[Entered by mobile. Excuse my spelling.]
HMS 5.6.6 B2383 on Win Server 2008 R2 Foundation, + 5.6.7-B2415 on test.
SpamassassinForWindows 3.4.0 spamd service
AV: Clamwin + Clamd service + sanesecurity defs : https://www.hmailserver.com/forum/viewtopic.php?f=21&t=26829

aReallyBadDev
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Re: User unknown error from external to internal

Post by aReallyBadDev » 2019-08-27 22:50

the DNS report is reporting the ip of the server

but mx is saying mx.zoho.com
Last edited by aReallyBadDev on 2019-08-27 22:55, edited 1 time in total.

mikedibella
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Re: User unknown error from external to internal

Post by mikedibella » 2019-08-28 01:29

DNS for corruptedkingdom.pw reports and MX record, but the glue A record is missing:

corruptedkingdom.pw MX preference = 1, mail exchanger = corruptedkingdom.pw

Change your mail exchanger to mail.corruptedkingdom.pw, set the priority to 10, and add an A record for mail.corruptedkingdom.pw pointing to your IP address. Use mail.corruptedkingdom.pw as your hMailServer hostname.

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