Problem with hmail installation freeze imap folders
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- New user
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Problem with hmail installation freeze imap folders
Hello
I have a hmail running on a windows server 2012
with MySQL database 5.7.19, hmail version: 5.6.7-B2425
it has been crashing a few times during the course of the day, I realize that other users complain that their imap boxes stop updating the most recent emails. after restarting the service back to normal, the logs realized that most of the errors are related to a specific user's box, but also the same log entries with other boxes but at a much lower frequency.
attached logs and dumps collections, thank the help of colleagues in this case
I have a hmail running on a windows server 2012
with MySQL database 5.7.19, hmail version: 5.6.7-B2425
it has been crashing a few times during the course of the day, I realize that other users complain that their imap boxes stop updating the most recent emails. after restarting the service back to normal, the logs realized that most of the errors are related to a specific user's box, but also the same log entries with other boxes but at a much lower frequency.
attached logs and dumps collections, thank the help of colleagues in this case
- Attachments
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- Logs.7z
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Re: Problem with hmail installation freeze imap folders
hMailServer cannot access various Messagefiles
"ERROR" 8880 "2019-02-13 18:40:52.539" "Severity: 3 (Medium), Code: HM4403, Source: Message::GetHeader, Description: Could not read the message header, since the file was not available. File: C:\MAILSERVER\hMailServer\Data\ffreis.com.br\fabio\4A\{4A61F9E8-576A-4E77-90A9-523CB217DEA7}.eml"
"ERROR" 8880 "2019-02-13 18:40:52.539" "Severity: 3 (Medium), Code: HM4403, Source: Message::GetHeader, Description: Could not read the message header, since the file was not available. File: C:\MAILSERVER\hMailServer\Data\ffreis.com.br\fabio\B3\{B36F1AD4-1C67-4169-B6A9-23E9AE80E5FE}.eml"
"ERROR" 8880 "2019-02-13 18:40:52.539" "Severity: 3 (Medium), Code: HM4403, Source: Message::GetHeader, Description: Could not read the message header, since the file was not available. File: C:\MAILSERVER\hMailServer\Data\ffreis.com.br\fabio\5B\{5B5850C5-FE22-4FF9-998B-5531063D4896}.eml"
"ERROR" 8880 "2019-02-13 18:40:52.539" "Severity: 3 (Medium), Code: HM4403, Source: Message::GetHeader, Description: Could not read the message header, since the file was not available. File: C:\MAILSERVER\hMailServer\Data\ffreis.com.br\fabio\E4\{E4D2DF4D-6867-4213-8386-DFB9296B1F94}.eml"
"ERROR" 8880 "2019-02-13 18:40:52.555" "Severity: 3 (Medium), Code: HM4403, Source: Message::GetHeader, Description: Could not read the message header, since the file was not available. File: C:\MAILSERVER\hMailServer\Data\ffreis.com.br\fabio\8D\{8D44A4F5-3DCB-4072-8472-B8BD3C8BFC68}.eml"
Check your Antivirus Software and or other blocking Processes.
"ERROR" 8880 "2019-02-13 18:40:52.539" "Severity: 3 (Medium), Code: HM4403, Source: Message::GetHeader, Description: Could not read the message header, since the file was not available. File: C:\MAILSERVER\hMailServer\Data\ffreis.com.br\fabio\4A\{4A61F9E8-576A-4E77-90A9-523CB217DEA7}.eml"
"ERROR" 8880 "2019-02-13 18:40:52.539" "Severity: 3 (Medium), Code: HM4403, Source: Message::GetHeader, Description: Could not read the message header, since the file was not available. File: C:\MAILSERVER\hMailServer\Data\ffreis.com.br\fabio\B3\{B36F1AD4-1C67-4169-B6A9-23E9AE80E5FE}.eml"
"ERROR" 8880 "2019-02-13 18:40:52.539" "Severity: 3 (Medium), Code: HM4403, Source: Message::GetHeader, Description: Could not read the message header, since the file was not available. File: C:\MAILSERVER\hMailServer\Data\ffreis.com.br\fabio\5B\{5B5850C5-FE22-4FF9-998B-5531063D4896}.eml"
"ERROR" 8880 "2019-02-13 18:40:52.539" "Severity: 3 (Medium), Code: HM4403, Source: Message::GetHeader, Description: Could not read the message header, since the file was not available. File: C:\MAILSERVER\hMailServer\Data\ffreis.com.br\fabio\E4\{E4D2DF4D-6867-4213-8386-DFB9296B1F94}.eml"
"ERROR" 8880 "2019-02-13 18:40:52.555" "Severity: 3 (Medium), Code: HM4403, Source: Message::GetHeader, Description: Could not read the message header, since the file was not available. File: C:\MAILSERVER\hMailServer\Data\ffreis.com.br\fabio\8D\{8D44A4F5-3DCB-4072-8472-B8BD3C8BFC68}.eml"
Check your Antivirus Software and or other blocking Processes.
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- New user
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Re: Problem with hmail installation freeze imap folders
Hi Dravion
On the server has Sophos Endpoint Protection and I have already made the release rule for the entire Hmail and IIS directory, I can discard the antivirus in this case. The part of the log that you have placed is just the user facing the problem. The stations are using Outlook 2016. Is there any known problem with this version of Outlook that can generate this behavior in Hmail?
On the server has Sophos Endpoint Protection and I have already made the release rule for the entire Hmail and IIS directory, I can discard the antivirus in this case. The part of the log that you have placed is just the user facing the problem. The stations are using Outlook 2016. Is there any known problem with this version of Outlook that can generate this behavior in Hmail?
- jimimaseye
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Re: Problem with hmail installation freeze imap folders
What about av on the client machine? Or protocol traffic inspection on smtp or imap? Have you excluded that too?
5.7 on test.
SpamassassinForWindows 3.4.0 spamd service
AV: Clamwin + Clamd service + sanesecurity defs : https://www.hmailserver.com/forum/viewtopic.php?f=21&t=26829
SpamassassinForWindows 3.4.0 spamd service
AV: Clamwin + Clamd service + sanesecurity defs : https://www.hmailserver.com/forum/viewtopic.php?f=21&t=26829
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Re: Problem with hmail installation freeze imap folders
On machines it's the same antivirus
It does not have an email plugin like avg, avast or similar.
imap and smtp connection has no intervention from him.
It does not have an email plugin like avg, avast or similar.
imap and smtp connection has no intervention from him.
Re: Problem with hmail installation freeze imap folders
This is nearly always that the data directory has no been excluded from Antivurus scanning
Check again please
Check again please
Just 'cause I link to a page and say little else doesn't mean I am not being nice.
https://www.hmailserver.com/documentation
https://www.hmailserver.com/documentation
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Re: Problem with hmail installation freeze imap folders
Hi mattg
Absolutely sure that the directories I've added are not being scanned either in real time or on demand.
I just ran a test with eicar in the directories and in no directory or sub directory the antivirus was triggered.
It was detected only when moving to the desktop.
In excluded directories:
Absolutely sure that the directories I've added are not being scanned either in real time or on demand.
I just ran a test with eicar in the directories and in no directory or sub directory the antivirus was triggered.
Code: Select all
C: \ MAILSERVER \
C: \ inetpub \ wwwroot \
C: \ Program Files \ MySQL \ MySQL Server 5.7 \
C: \ ProgramData \ MySQL \ MySQL Server 5.7 \
In excluded directories:
- jimimaseye
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Re: Problem with hmail installation freeze imap folders
Send eicar in via email and attempt to view it by email client.
What happens?
[Entered by mobile. Excuse my spelling.]
What happens?
[Entered by mobile. Excuse my spelling.]
5.7 on test.
SpamassassinForWindows 3.4.0 spamd service
AV: Clamwin + Clamd service + sanesecurity defs : https://www.hmailserver.com/forum/viewtopic.php?f=21&t=26829
SpamassassinForWindows 3.4.0 spamd service
AV: Clamwin + Clamd service + sanesecurity defs : https://www.hmailserver.com/forum/viewtopic.php?f=21&t=26829
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- New user
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Re: Problem with hmail installation freeze imap folders
As attachment in email nothing happens.
Only when the attachment is saved on the machine does the antivirus announce the threat.
I noticed that the emails duplicate in some boxes, mainly in the box of sent items soon after sending, after a time when it synchronizes again they add the repeated emails.
Anything else or any specific performance settings to mitigate or solve this problem?
Only when the attachment is saved on the machine does the antivirus announce the threat.
I noticed that the emails duplicate in some boxes, mainly in the box of sent items soon after sending, after a time when it synchronizes again they add the repeated emails.
Anything else or any specific performance settings to mitigate or solve this problem?
Re: Problem with hmail installation freeze imap folders
Which mail client is being used?
Are single accounts accessed by multiple mail clients simultaneously?
Are single accounts accessed by multiple mail clients simultaneously?
Just 'cause I link to a page and say little else doesn't mean I am not being nice.
https://www.hmailserver.com/documentation
https://www.hmailserver.com/documentation
- jimimaseye
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Re: Problem with hmail installation freeze imap folders
Run this and post the results: viewtopic.php?f=20&t=30914marceloleaes wrote: ↑2019-02-20 03:46As attachment in email nothing happens.
Only when the attachment is saved on the machine does the antivirus announce the threat.
I noticed that the emails duplicate in some boxes, mainly in the box of sent items soon after sending, after a time when it synchronizes again they add the repeated emails.
Anything else or any specific performance settings to mitigate or solve this problem?
5.7 on test.
SpamassassinForWindows 3.4.0 spamd service
AV: Clamwin + Clamd service + sanesecurity defs : https://www.hmailserver.com/forum/viewtopic.php?f=21&t=26829
SpamassassinForWindows 3.4.0 spamd service
AV: Clamwin + Clamd service + sanesecurity defs : https://www.hmailserver.com/forum/viewtopic.php?f=21&t=26829
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- New user
- Posts: 27
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Re: Problem with hmail installation freeze imap folders
Follow-up result
Generated by HMSSettingsDiagnostics v1.95, Hmailserver Forum.
[/code]
Code: Select all
[code]2019-03-06 Hmailserver: 5.6.7-B2425
DOMAINS
"Domain1.com" - abxxxxxx.com.br Enabled: True
SIGNATURE LIMITS DKIM ADVANCED
Enabled: False Max size: 0 Enabled: False
Max message size: 0 Plus addressing: False
Max size of accounts: 0
Greylisting: False
"Domain2.com" - acxxx.com Enabled: True
SIGNATURE LIMITS DKIM ADVANCED
Enabled: False Max size: 0 Enabled: False
Max message size: 0 Plus addressing: False
Max size of accounts: 0
Greylisting: False
"Domain3.com" - alxxxxxxxx.com Enabled: True
SIGNATURE LIMITS DKIM ADVANCED
Enabled: False Max size: 0 Enabled: False
Max message size: 0 Plus addressing: False
Max size of accounts: 0
Greylisting: False
"Domain4.com" - caxxxxxx.com.br Enabled: True
SIGNATURE LIMITS DKIM ADVANCED
Enabled: False Max size: 0 Enabled: False
Max message size: 0 Plus addressing: False
Max size of accounts: 0
Greylisting: False
"Domain5.com" - loxxxxxxxxxxx.com Enabled: True
SIGNATURE LIMITS DKIM ADVANCED
Enabled: False Max size: 0 Enabled: False
Max message size: 0 Plus addressing: False
Max size of accounts: 0
Greylisting: False
"Domain6.com" - loxxxxxxxxxxx.com.br Enabled: True
SIGNATURE LIMITS DKIM ADVANCED
Enabled: False Max size: 0 Enabled: False
Max message size: 0 Plus addressing: False
Max size of accounts: 0
Greylisting: False
"Domain7.com" - mbxxxxxxx.com Enabled: True
SIGNATURE LIMITS DKIM ADVANCED
Enabled: False Max size: 0 Enabled: False
Max message size: 0 Plus addressing: False
Max size of accounts: 0
Greylisting: False
"Domain8.com" - paxxxxxxxxx.com Enabled: True
SIGNATURE LIMITS DKIM ADVANCED
Enabled: False Max size: 0 Enabled: False
Max message size: 0 Plus addressing: False
Max size of accounts: 0
Greylisting: False
"Domain9.com" - paxxxxxxxxx.com Enabled: True
SIGNATURE LIMITS DKIM ADVANCED
Enabled: False Max size: 0 Enabled: False
Max message size: 0 Plus addressing: False
Max size of accounts: 0
Greylisting: False
"Domain10.com" - paxxxxxxxx.com Enabled: True
SIGNATURE LIMITS DKIM ADVANCED
Enabled: False Max size: 0 Enabled: False
Max message size: 0 Plus addressing: False
Max size of accounts: 0
Greylisting: False
"Domain11.com" - paxxxxxxxx.com.br Enabled: True
SIGNATURE LIMITS DKIM ADVANCED
Enabled: False Max size: 0 Enabled: False
Max message size: 0 Plus addressing: False
Max size of accounts: 0
Greylisting: False
"Domain12.com" - paxxxxxxxxx.com Enabled: True
SIGNATURE LIMITS DKIM ADVANCED
Enabled: False Max size: 0 Enabled: False
Max message size: 0 Plus addressing: False
Max size of accounts: 0
Greylisting: !! ENABLED BUT NOT ACTIVATED!!
"Domain13.com" - paxxxxxxxx.com.br Enabled: True
SIGNATURE LIMITS DKIM ADVANCED
Enabled: False Max size: 0 Enabled: False
Max message size: 0 Plus addressing: False
Max size of accounts: 0
Greylisting: False
"Domain14.com" - paxxxxxxxxx.com Enabled: True
SIGNATURE LIMITS DKIM ADVANCED
Enabled: False Max size: 0 Enabled: False
Max message size: 0 Plus addressing: False
Max size of accounts: 0
Greylisting: False
"Domain15.com" - paxxxxxxxxx.com.br Enabled: True
SIGNATURE LIMITS DKIM ADVANCED
Enabled: False Max size: 0 Enabled: False
Max message size: 0 Plus addressing: False
Max size of accounts: 0
Greylisting: False
"Domain16.com" - paxxxxxxx.com Enabled: True
SIGNATURE LIMITS DKIM ADVANCED
Enabled: False Max size: 0 Enabled: False
Max message size: 0 Plus addressing: False
Max size of accounts: 0
Greylisting: False
"Domain17.com" - paxxxxxxx.com.br Enabled: True
SIGNATURE LIMITS DKIM ADVANCED
Enabled: False Max size: 0 Enabled: False
Max message size: 0 Plus addressing: False
Max size of accounts: 0
Greylisting: False
"Domain18.com" - paxxxxxxxxxxxxxx.com Enabled: True
SIGNATURE LIMITS DKIM ADVANCED
Enabled: False Max size: 0 Enabled: False
Max message size: 0 Plus addressing: False
Max size of accounts: 0
Greylisting: False
"Domain19.com" - paxxxxxxxxxxxxxx.com.br Enabled: True
SIGNATURE LIMITS DKIM ADVANCED
Enabled: False Max size: 0 Enabled: False
Max message size: 0 Plus addressing: False
Max size of accounts: 0
Greylisting: False
"Domain20.com" - vexxxxxx.com Enabled: True
SIGNATURE LIMITS DKIM ADVANCED
Enabled: False Max size: 0 Enabled: False
Max message size: 0 Plus addressing: False
Max size of accounts: 0
Greylisting: False
-----------------------------------------------------------------------------------------------
IP RANGES
IP: 127.0.0.1 - 127.0.0.1 Priority: 15 Name: PAMPA LOCAL
Allow connections Other
SMTP: True Antispam : True !! 'Spam tests' not enabled !!
POP3: True !! Protocol DISABLED !! Antivirus: True !! ANTIVIRUS NOT CONFIGURED !!
IMAP: True SSL/TLS: False
Allow Deliveries from Require Authentication from
Local To Local - True Local To Local - False
Local To External - True Local To External - False
External To Local - True External To Local - False
External To External - True External To External - True
IP: 0.0.0.0 - 255.255.255.255 Priority: 10 Name: RELAY DATACENTER
Allow connections Other
SMTP: True Antispam : True !! 'Spam tests' not enabled !!
POP3: True !! Protocol DISABLED !! Antivirus: True !! ANTIVIRUS NOT CONFIGURED !!
IMAP: True SSL/TLS: False
Allow Deliveries from Require Authentication from
Local To Local - True Local To Local - True
Local To External - True Local To External - True
External To Local - True External To Local - False
External To External - True External To External - True
------------------------------------------------------
AUTOBANNED Local Addresses:
No entries
-----------------------------------------------------------------------------------------------
AUTOBAN
Autoban Enabled: False
No problems were found in the IP range configuration.
-----------------------------------------------------------------------------------------------
INCOMING RELAYS
No entries
-----------------------------------------------------------------------------------------------
MIRRORING Disabled
-----------------------------------------------------------------------------------------------
PROTOCOLS
SMTP
GENERAL DELIVERY RFC COMPLIANCE ADVANCED
No. Connections: 0 No Retries: 5 Mins: 25 Plain Text: False Bind:
Host: EXTERNAL.TLD Empty sender: True Batch recipients: 100
Max Msg Size: 90480 Relay:- Incorrect endings: True Use STARTTLS: True
EXTERNAL.TLD (ok) Disc. on invalid: True Delivered-To hdr: False
Port: 587 Max number commands: 100 Loop limit: 5
Req Auth: False Recipient hosts: 15
Con. Sec.: None
Routes:
No routes defined.
POP3
!! Service Not Enabled !!
IMAP
GENERAL PUBLIC FOLDERS ADVANCED
No. Connections: 0 Public folder name: #Public IMAP sort: True
IMAP Quota: True
IMAP Idle: True
IMAP ACL: True
Delim: "."
-----------------------------------------------------------------------------------------------
ANTISPAM
GENERAL SPAM TESTS Score SPAMASSASSIN
Spam Mark: 5 Use SPF: False Use Spamassassin: False
Add X-HmailServer-Spam: True Check HELO host: False
Add X-HmailServer-Reason: True Check MX records: False
Add X-HmailServer-Subject: False Verify DKIM: False
Spam delete threshold: 20 Maximum message size: 1024
DNSBL ENTRIES:
No 'enabled' entries
SURBL ENTRIES:
No 'enabled' entries
GREYLISTING:
Greylisting: False
WHITELISTING
No entries
-----------------------------------------------------------------------------------------------
ANTIVIRUS: No application configured.
Block Attachments: False
-----------------------------------------------------------------------------------------------
SSL CERTIFICATES
No entries
-----------------------------------------------------------------------------------------------
SSL/TLS
SSL 3.0 : False
TLS 1.0 : True
TLS 1.1 : True
TLS 1.2 : True Verify Remote SSL/TLS Certs: True
SslCipherList :
ECDHE-RSA-AES128-GCM-SHA256 - ECDHE-ECDSA-AES128-GCM-SHA256 - ECDHE-RSA-AES256-GCM-SHA384
ECDHE-ECDSA-AES256-GCM-SHA384 - DHE-RSA-AES128-GCM-SHA256 - DHE-DSS-AES128-GCM-SHA256
kEDH+AESGCM - ECDHE-RSA-AES128-SHA256 - ECDHE-ECDSA-AES128-SHA256
ECDHE-RSA-AES128-SHA - ECDHE-ECDSA-AES128-SHA - ECDHE-RSA-AES256-SHA384
ECDHE-ECDSA-AES256-SHA384 - ECDHE-RSA-AES256-SHA - ECDHE-ECDSA-AES256-SHA
DHE-RSA-AES128-SHA256 - DHE-RSA-AES128-SHA - DHE-DSS-AES128-SHA256
DHE-RSA-AES256-SHA256 - DHE-DSS-AES256-SHA - DHE-RSA-AES256-SHA
AES128-GCM-SHA256 - AES256-GCM-SHA384 - ECDHE-RSA-RC4-SHA
ECDHE-ECDSA-RC4-SHA - AES128 - AES256
RC4-SHA - HIGH - !aNULL
!eNULL - !EXPORT - !DES
!3DES - !MD5 - !PSK;
-----------------------------------------------------------------------------------------------
TCPIP PORTS Connection Sec
0.0.0.0 / 25 / SMTP - None
0.0.0.0 / 110 / POP3 - None
0.0.0.0 / 143 / IMAP - None
0.0.0.0 / 465 / SMTP - None
0.0.0.0 / 587 / SMTP - None
-----------------------------------------------------------------------------------------------
LOGGING Logging Enabled: True
Paths:-
Current: C:\MAILSERVER\Logs\hmailserver_2019-03-06.log
Error: C:\MAILSERVER\Logs\ERROR_hmailserver_2019-03-06.log - !! ERRORS PRESENT !!
Event: C:\MAILSERVER\Logs\hmailserver_events.log - Not present
Awstats: C:\MAILSERVER\Logs\hmailserver_awstats.log
APPLICATION - .
SMTP - True
POP3 - .
IMAP - .
TCPIP - .
DEBUG - .
AWSTATS - .
-----------------------------------------------------------------------------------------------
SYSTEM TESTS
Database type: MySQL
IPv6 support is available in operating system.
Backup directory C:\MAILSERVER\BackupConf is writable.
Relative message paths are stored in the database for all messages.
-----------------------------------------------------------------------------------------------
HMAILSERVER.INI
[Directories]
Program folder: C:\MAILSERVER\
Database folder:
Data folder: C:\MAILSERVER\Data
Log folder: C:\MAILSERVER\Logs
Temp folder: C:\MAILSERVER\Temp
Event folder: C:\MAILSERVER\Events
[Database]
Type= MYSQL
Username= root
PasswordEncryption=1
Port= 3306
Server= localhost
Internal= 0
-----------------------------------------------------------------------------------------------
[/code]
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- New user
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Re: Problem with hmail installation freeze imap folders
What does the error log say
C:\MAILSERVER\Logs\ERROR_hmailserver_2019-03-06.log - !! ERRORS PRESENT !!
ALSO what are the hardware specs of this machine?
How many IMAP users?
C:\MAILSERVER\Logs\ERROR_hmailserver_2019-03-06.log - !! ERRORS PRESENT !!
ALSO what are the hardware specs of this machine?
How many IMAP users?
Just 'cause I link to a page and say little else doesn't mean I am not being nice.
https://www.hmailserver.com/documentation
https://www.hmailserver.com/documentation
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- New user
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Re: Problem with hmail installation freeze imap folders
Virtual machine running on XEN Server
Windows 2012 R2 - 4 Vcpu's - 8GB ram - 1TB VHD on Raid5 with PERC730P+
50 ~ 65 users, Outlook 2013, 2016
Vm turns up satisfactory
High disk reading and writing, raid controller has cache
I discard any problem related to hardware in this case
Windows 2012 R2 - 4 Vcpu's - 8GB ram - 1TB VHD on Raid5 with PERC730P+
50 ~ 65 users, Outlook 2013, 2016
Vm turns up satisfactory
High disk reading and writing, raid controller has cache
I discard any problem related to hardware in this case
Re: Problem with hmail installation freeze imap folders
Just 'cause I link to a page and say little else doesn't mean I am not being nice.
https://www.hmailserver.com/documentation
https://www.hmailserver.com/documentation
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- New user
- Posts: 27
- Joined: 2018-06-19 03:12
Re: Problem with hmail installation freeze imap folders
logs and dumps collected today
at 5:55 pm my server stopped responding completely, did not even respond to the ping request
situation has reached the limit, thank you for any indication that you can effectively solve the problem.
the users are forced to close the outlook and open again because they realize that there are long periods without receiving emails
at 5:55 pm my server stopped responding completely, did not even respond to the ping request
situation has reached the limit, thank you for any indication that you can effectively solve the problem.
the users are forced to close the outlook and open again because they realize that there are long periods without receiving emails
- Attachments
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- Logs.zip
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Re: Problem with hmail installation freeze imap folders
I don't
Check your hard drives
all of those issues are related to not being able to open a file or losing connection to the MySQL database
Just 'cause I link to a page and say little else doesn't mean I am not being nice.
https://www.hmailserver.com/documentation
https://www.hmailserver.com/documentation
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- New user
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- Joined: 2018-06-19 03:12
Re: Problem with hmail installation freeze imap folders
This behavior occurs on two different hosts.
My disks are flawless, so much so that there are other virtual machines and services running on the same disks.
My disks are flawless, so much so that there are other virtual machines and services running on the same disks.
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- New user
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- New user
- Posts: 27
- Joined: 2018-06-19 03:12
Re: Problem with hmail installation freeze imap folders
Is there no relationship to using Outlook 2016?
The last build of Hmail is 2017, much has changed in Office in the latest updates. Using POP does not generate any errors, but in accounts that use IMAP, this is always ...
The last build of Hmail is 2017, much has changed in Office in the latest updates. Using POP does not generate any errors, but in accounts that use IMAP, this is always ...
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Re: Problem with hmail installation freeze imap folders
Analyzing the logs of the report viewer I found some errors like the one quoted in print