Hmailserver Incomming Message

Use this forum if you have installed hMailServer and want to ask a question related to a production release of hMailServer. Before posting, please read the troubleshooting guide. A large part of all reported issues are already described in detail here.
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lewisstevens1
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Hmailserver Incomming Message

Post by lewisstevens1 » 2014-08-11 21:19

Hello i have some issues with sending emails - i have been trying to sort this out for quite a while, i was informed last time that i should try to keep everything resolving under mail.addable.net and i have as much as i can. It works well with google, but doesnt on any business email accounts.. I CAN send out to them... but cannot recieve any emails in.

This is for lstevens@addable.co.uk

Here are logs for hmail servers diagnostics:

Code: Select all

Test: Collect server details
hMailServer version: hMailServer 5.4.2-B1964
Database type: MySQL

Test: Test IPv6
IPv6 support is available in operating system.

Test: Test outbound port
SMTP relayer not in use. Attempting mail.hmailserver.com:25...
Local address is 192.168.2.10.
Trying to connect to host mail.hmailserver.com...
Trying to connect to TCP/IP address 46.163.109.39 on port 25.
Received: 220 mail.hmailserver.com ESMTP.
Connected successfully.

Test: Test backup directory
Backup directory C:\Users\Administrator\Documents\Hmail_Backup is writable.

Test: Test MX records
Trying to resolve MX records for addable.co.uk...
Host name found: mail.addable.net

Test: Test local connect
Connecting to TCP/IP address in MX records for local domain domain addable.co.uk...
Trying to connect to host mail.addable.net...
Trying to connect to TCP/IP address 81.142.246.241 on port 25.
Received: 220 SMTP Connected.
Connected successfully.

Test: Test message file locations
Relative message paths are stored in the database for all messages.

Test: Test IP range configuration
No problems were found in the IP range configuration.
Ns Lookup (Is it to do with the DNS Servers?):

Code: Select all

C:\Users\Admin>nslookup addable.co.uk
DNS request timed out.
    timeout was 2 seconds.
Server:  UnKnown
Address:  192.168.2.2

Non-authoritative answer:
Name:    addable.co.uk
Address:  81.142.246.241
Ns MX lookup:

Code: Select all

C:\Users\Admin>nslookup -q=mx addable.co.uk
DNS request timed out.
    timeout was 2 seconds.
Server:  UnKnown
Address:  192.168.2.2

Non-authoritative answer:
addable.co.uk   MX preference = 10, mail exchanger = mail.addable.net
Error Log (It says about not accepting unsolicited emails - but how do i stop this?)

Code: Select all

"TCPIP"	4884	"2014-08-11 19:48:47.768"	"TCP - 192.168.2.101 connected to 81.142.246.241:25."
"SMTPD"	4884	24311	"2014-08-11 19:48:47.768"	"192.168.2.101"	"SENT: 220 SMTP Connected"
"SMTPD"	1928	24311	"2014-08-11 19:48:47.799"	"192.168.2.101"	"RECEIVED: EHLO [192.168.2.101]"
"SMTPD"	1928	24311	"2014-08-11 19:48:47.799"	"192.168.2.101"	"SENT: 250-mail.addable.net[nl]250-SIZE 20480000[nl]250 AUTH LOGIN PLAIN"
"SMTPD"	1928	24311	"2014-08-11 19:48:47.846"	"192.168.2.101"	"RECEIVED: AUTH PLAIN AGxzdGV2ZW5zQGFkZGFibGUuY28udWsAZGF2ZW1pcmExMDY2"
"SMTPD"	1928	24311	"2014-08-11 19:48:47.846"	"192.168.2.101"	"SENT: 235 authenticated."
"SMTPD"	2320	24311	"2014-08-11 19:48:47.862"	"192.168.2.101"	"RECEIVED: MAIL FROM:<lewis@addable.co.uk> SIZE=904"
"SMTPD"	2320	24311	"2014-08-11 19:48:47.862"	"192.168.2.101"	"SENT: 250 OK"
"SMTPD"	1928	24311	"2014-08-11 19:48:47.862"	"192.168.2.101"	"RECEIVED: RCPT TO:<lewis@tomlewismedia.co.uk>"
"SMTPD"	1928	24311	"2014-08-11 19:48:47.862"	"192.168.2.101"	"SENT: 250 OK"
"SMTPD"	2320	24311	"2014-08-11 19:48:47.862"	"192.168.2.101"	"RECEIVED: DATA"
"SMTPD"	2320	24311	"2014-08-11 19:48:47.862"	"192.168.2.101"	"SENT: 354 OK, send."
"SMTPD"	4792	24311	"2014-08-11 19:48:47.877"	"192.168.2.101"	"SENT: 250 Queued (0.016 seconds)"
"APPLICATION"	748	"2014-08-11 19:48:47.877"	"SMTPDeliverer - Message 64: Delivering message from lewis@addable.co.uk to lewis@tomlewismedia.co.uk. File: C:\Program Files (x86)\hMailServer\Data\{5D73A637-DE04-4087-9BC1-A858DB1C1752}.eml"
"SMTPD"	1928	24311	"2014-08-11 19:48:47.877"	"192.168.2.101"	"RECEIVED: QUIT"
"SMTPD"	748	0	"2014-08-11 19:48:47.877"	"TCP"	"DNS - MX Lookup: tomlewismedia.co.uk"
"SMTPD"	1928	24311	"2014-08-11 19:48:47.877"	"192.168.2.101"	"SENT: 221 goodbye"
"SMTPD"	748	0	"2014-08-11 19:48:47.877"	"TCP"	"DNS - MX Result: 1 IP addresses were found."
"TCPIP"	748	"2014-08-11 19:48:47.877"	"Connecting to 46.32.227.112..."
"IMAPD"	1928	24310	"2014-08-11 19:48:47.877"	"192.168.2.101"	"RECEIVED: DONE"
"IMAPD"	1928	24310	"2014-08-11 19:48:47.877"	"192.168.2.101"	"SENT: 8 OK IDLE terminated"
"IMAPD"	2320	24310	"2014-08-11 19:48:47.893"	"192.168.2.101"	"RECEIVED: 9 append "Sent" (\Seen) {904}"
"IMAPD"	2320	24310	"2014-08-11 19:48:47.893"	"192.168.2.101"	"SENT: + Ready for literal data"
"IMAPD"	1928	24310	"2014-08-11 19:48:47.893"	"192.168.2.101"	"SENT: * 22 EXISTS[nl]* 2 RECENT[nl]9 OK APPEND completed"
"SMTPC"	1928	24312	"2014-08-11 19:48:47.940"	"46.32.227.112"	"RECEIVED: 220-host.tomlewisgroup.com ESMTP Exim 4.82 #2 Mon, 11 Aug 2014 19:48:56 +0100 "
"SMTPC"	1636	24312	"2014-08-11 19:48:47.940"	"46.32.227.112"	"RECEIVED: 220-We do not authorize the use of this system to transport unsolicited, "
"SMTPC"	712	24312	"2014-08-11 19:48:47.940"	"46.32.227.112"	"RECEIVED: 220 and/or bulk e-mail."
"SMTPC"	712	24312	"2014-08-11 19:48:47.940"	"46.32.227.112"	"SENT: HELO mail.addable.net"
"SMTPC"	712	24312	"2014-08-11 19:48:47.971"	"46.32.227.112"	"RECEIVED: 250 host.tomlewisgroup.com Hello host81-134-88-166.in-addr.btopenworld.com [81.134.88.166]"
"SMTPC"	712	24312	"2014-08-11 19:48:47.971"	"46.32.227.112"	"SENT: MAIL FROM:<lewis@addable.co.uk>"
"SMTPC"	712	24312	"2014-08-11 19:48:48.002"	"46.32.227.112"	"RECEIVED: 250 OK"
"SMTPC"	712	24312	"2014-08-11 19:48:48.002"	"46.32.227.112"	"SENT: RCPT TO:<lewis@tomlewismedia.co.uk>"
"SMTPC"	3480	24312	"2014-08-11 19:48:48.033"	"46.32.227.112"	"RECEIVED: 250 Accepted"
"SMTPC"	3480	24312	"2014-08-11 19:48:48.033"	"46.32.227.112"	"SENT: DATA"
"SMTPC"	3464	24312	"2014-08-11 19:48:48.064"	"46.32.227.112"	"RECEIVED: 354 Enter message, ending with "." on a line by itself"
"SMTPC"	3464	24312	"2014-08-11 19:48:48.064"	"46.32.227.112"	"SENT: [nl]."
"IMAPD"	3480	24310	"2014-08-11 19:48:48.127"	"192.168.2.101"	"RECEIVED: 10 IDLE"
"IMAPD"	3480	24310	"2014-08-11 19:48:48.127"	"192.168.2.101"	"SENT: + idling"
"SMTPC"	4200	24312	"2014-08-11 19:48:48.345"	"46.32.227.112"	"RECEIVED: 250 OK id=1XGueO-0005IU-Hp"
"SMTPC"	4200	24312	"2014-08-11 19:48:48.345"	"46.32.227.112"	"SENT: QUIT"
"SMTPC"	4200	24312	"2014-08-11 19:48:48.376"	"46.32.227.112"	"RECEIVED: 221 host.tomlewisgroup.com closing connection"
"APPLICATION"	748	"2014-08-11 19:48:48.376"	"SMTPDeliverer - Message 64: Message delivery thread completed."
"IMAPD"	4896	24295	"2014-08-11 19:48:56.504"	"192.168.2.101"	"RECEIVED: DONE"
"IMAPD"	4896	24295	"2014-08-11 19:48:56.504"	"192.168.2.101"	"SENT: 306 OK IDLE terminated"
"IMAPD"	4976	24295	"2014-08-11 19:48:56.613"	"192.168.2.101"	"RECEIVED: 307 noop"
"IMAPD"	4976	24295	"2014-08-11 19:48:56.613"	"192.168.2.101"	"SENT: 307 OK NOOP completed"
"IMAPD"	4200	24295	"2014-08-11 19:48:56.629"	"192.168.2.101"	"RECEIVED: 308 getquotaroot "INBOX""
"IMAPD"	4200	24295	"2014-08-11 19:48:56.629"	"192.168.2.101"	"SENT: * QUOTAROOT "INBOX" ""[nl]* QUOTA "" ()[nl]308 OK GETQUOTAROOT completed"
"IMAPD"	4976	24295	"2014-08-11 19:48:56.629"	"192.168.2.101"	"RECEIVED: 309 UID fetch 17:* (FLAGS)"
"IMAPD"	4976	24295	"2014-08-11 19:48:56.629"	"192.168.2.101"	"SENT: 309 OK UID completed"
"IMAPD"	2320	24295	"2014-08-11 19:48:56.644"	"192.168.2.101"	"RECEIVED: 310 IDLE"
"IMAPD"	2320	24295	"2014-08-11 19:48:56.644"	"192.168.2.101"	"SENT: + idling"
Here are some images of config:


(General)
Image


(SMTP)
Image


(IP Ranges)
Image


(DNS Records)
Image


(DNS Report)
Image

I hope someone will be able to help.. its been months.. and i still haven't got it working especially when BT keep changing my static ips when they feel like it.

Thanks
Lewis
Last edited by lewisstevens1 on 2014-08-11 21:32, edited 1 time in total.

percepts
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Re: Hmailserver Incomming Message

Post by percepts » 2014-08-11 21:28

very quickly I would recommend you hit the IP range DEFAULT button. Currently anyone can send email from your server.

AND

delete the MX record you have for addable.net which says

mail.addable.net IN MX preference: 10 exchange: addable.net

you have another one which is correct.

AND

delete the MX record you have for addable.co.uk which says

mail.addable.co.uk IN MX preference: 10 exchange: addable.net

you have another one which is correct.
Last edited by percepts on 2014-08-11 21:33, edited 1 time in total.

lewisstevens1
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Re: Hmailserver Incomming Message

Post by lewisstevens1 » 2014-08-11 21:33

Ah ok thanks have done that. (Didn't even knew that button existed haha)

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Re: Hmailserver Incomming Message

Post by lewisstevens1 » 2014-08-11 21:39

Hope i deleted the correct one.. These are left:
Attachments
dns2.png
dns2.png (9.61 KiB) Viewed 14003 times

percepts
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Re: Hmailserver Incomming Message

Post by percepts » 2014-08-11 21:40

then in your dns for addable.net setup an SPF TXT record which says

addable.net TXT v=spf1 ip4:81.142.246.241 -all

and in dns for addable.co.uk setup and SPF TXT record which says

addable.co.uk TXT v=spf1 ip4:81.142.246.241 -all

AND

yes those changes so far look good

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Re: Hmailserver Incomming Message

Post by lewisstevens1 » 2014-08-11 21:44

How do i add that i have:

Name:
Type: SPF
Content:
TTL:
Prio:

I have tried the ip address in Content and addable.net TXT v=spf1 ip4:81.142.246.241 -all
but it says it must be a valid SPF Rule.

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Re: Hmailserver Incomming Message

Post by percepts » 2014-08-11 21:51

some dns server have type SPF, many only have type TXT

if your dns has both type SPF and type TXT then setup two in each

addabale.net SPF v=spf1 ip4:81.142.246.241 -all
addabale.net TXT v=spf1 ip4:81.142.246.241 -all

AND

addabale.co.uk SPF v=spf1 ip4:81.142.246.241 -all
addabale.co.uk TXT v=spf1 ip4:81.142.246.241 -all


note content is the "v=spf1 ip4:81.142.246.241 -all" portion

record type is SPF and/or TXT
if your dns only has type SPF then just use that type but the content is same in all cases.

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Re: Hmailserver Incomming Message

Post by lewisstevens1 » 2014-08-11 21:56

I was able to add the text by just putting the v=spf1 ip4:81.142.246.241 -all in, but still if i try to put it in with the SPF, it doesnt work.. i tried:
v=spf1 ip4:81.142.246.241 -all
ip4:81.142.246.241 -all
81.142.246.241

Just says "content: Must be a valid SPF rule"

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Re: Hmailserver Incomming Message

Post by percepts » 2014-08-11 21:56

what you have in there now is correct.

try your email now

do you have more than one IP address at the server where hmailserver is installed ?
Last edited by percepts on 2014-08-11 22:01, edited 1 time in total.

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Re: Hmailserver Incomming Message

Post by lewisstevens1 » 2014-08-11 22:00

Same issue :/

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Re: Hmailserver Incomming Message

Post by percepts » 2014-08-11 22:01

take out the bind to address on your advanced tab unless you have more than one IP address at that server in which case try your public IP address for hmailserver.

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Re: Hmailserver Incomming Message

Post by lewisstevens1 » 2014-08-11 22:04

Same issue lol.

Im still getting the "RECEIVED: 220-host.tomlewisgroup.com ESMTP Exim 4.82 #2 Mon, 11 Aug 2014 21:03:55 +0100 "
"SMTPC" 2700 3 "2014-08-11 21:03:47.229" "46.32.227.112" "RECEIVED: 220-We do not authorize the use of this system to transport unsolicited, "
"SMTPC" 4108 3 "2014-08-11 21:03:47.229" "46.32.227.112" "RECEIVED: 220 and/or bulk e-mail."

In the logs aswell.

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Re: Hmailserver Incomming Message

Post by percepts » 2014-08-11 22:08

Error Log (It says about not accepting unsolicited emails - but how do i stop this?)
that is just an informational message. It doesn't mean your mail has been rejected. Lots of servers say that. I cannot see any errors in that log.

220 is not an error code :wink:

it normally mean <domain> Service ready. i.e. go ahead and send us something.
Last edited by percepts on 2014-08-11 22:10, edited 1 time in total.

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Re: Hmailserver Incomming Message

Post by lewisstevens1 » 2014-08-11 22:08

percepts wrote:
Error Log (It says about not accepting unsolicited emails - but how do i stop this?)
that is just an informational message. It doesn't mean your mail has been rejected. Lots of servers say that. I cannot see any errors in that log.
Ah ok makes sense.

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Re: Hmailserver Incomming Message

Post by percepts » 2014-08-11 22:14

see http://www.ietf.org/rfc/rfc1893.txt or other online lists of what smtp response codes mean.

they are not exact but the levels 2, 3, 4, 5 etc are a decent guide with 5.x.x meaning some kind of real error or rejection

anyhow, your dns is cleaned up and the spf records should help stop your domains from being spoofed and make it easy for gmail etc to consider your mail as coming from authentic source.
Last edited by percepts on 2014-08-11 22:17, edited 1 time in total.

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Re: Hmailserver Incomming Message

Post by lewisstevens1 » 2014-08-11 22:15

just to note when i send an email from lewis@tomlewismedia.co.uk to lstevens@addable.co.uk the Status seciton in hmailserver doesnt increase te number of processed messages.. and delivery queue stays empty if that means something.

Ah ok thankyou for that.

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Re: Hmailserver Incomming Message

Post by percepts » 2014-08-11 22:21

only stays in delivery queue until it goes into your inbox at which point delivery queue will be empty. And that happens fast unless your server is busy.

I don't know how often the status numbers a refreshed

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Re: Hmailserver Incomming Message

Post by lewisstevens1 » 2014-08-11 22:26

Can you try to email lstevens@addable.co.uk? & I sent two from gmail and it increased by two.. so theres something that stopped it even getting processed.

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Re: Hmailserver Incomming Message

Post by percepts » 2014-08-11 22:29

you can email yourself from gmail or gmx or some other free email provider

which count failed to go up ?

did the email actually arrive in your inbox
Last edited by percepts on 2014-08-11 22:31, edited 1 time in total.

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Re: Hmailserver Incomming Message

Post by lewisstevens1 » 2014-08-11 22:31

percepts wrote:you can email yourself from gmail
I have and gmail works, i just try the email accounts from heart internet. and it doesnt seem to work, although the logs say its sent fine.

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Re: Hmailserver Incomming Message

Post by percepts » 2014-08-11 22:32

lewisstevens1 wrote:
percepts wrote:you can email yourself from gmail
I have and gmail works, i just try the email accounts from heart internet. and it doesnt seem to work, although the logs say its sent fine.
are you hosting hmailserver at heart internet ?

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Re: Hmailserver Incomming Message

Post by lewisstevens1 » 2014-08-11 22:35

No im using their paid email accounts. The hmailserver is local.
also i just done a dns report with a different website and i got:

Connecting to 81.142.246.241

220 SMTP Connected [702 ms]
EHLO MXTB-PWS3.mxtoolbox.com
250-mail.addable.net
250-SIZE 20480000
250 AUTH LOGIN PLAIN [749 ms]
MAIL FROM: <supertool@mxtoolbox.com>
250 OK [749 ms]
RCPT TO: <test@example.com>
530 SMTP authentication is required. [749 ms]

MXTB-PWS3v2 4930ms

---- That one says 5 which is worse than the 2 lol

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Re: Hmailserver Incomming Message

Post by percepts » 2014-08-11 22:37

mxtoolbox is correct. It says 530 because it doens't know your password and can't login. It tries so that it can warn you if you are an open relay which you aren't now you have hit the DEFAULT button. So 530 error is good in this case.

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Re: Hmailserver Incomming Message

Post by lewisstevens1 » 2014-08-11 22:39

percepts wrote:mxtoolbox is correct. It says 530 because it doens't know your password and can't login. It tries so that it can warn you if you are an open relay which you aren't now you have hit the DEFAULT button. So 530 error is good in this case.
Oh.. well im all out of clues what could be wrong ...

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Re: Hmailserver Incomming Message

Post by percepts » 2014-08-11 22:41

I have no idea why its not counting processed mail. Maybe Matt or Martin can shed some light on it.

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Re: Hmailserver Incomming Message

Post by lewisstevens1 » 2014-08-11 22:52

Just checked the phpMyAdmin and its not coming through that and storing in the database either lol.

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Re: Hmailserver Incomming Message

Post by lewisstevens1 » 2014-08-11 23:06

Ok ok ok, created an account admin@addable.net and that works perfectly... would it only be the DNS that can cause that issue then?

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Re: Hmailserver Incomming Message

Post by mattg » 2014-08-11 23:56

SO this is all working fine??
Just 'cause I link to a page and say little else doesn't mean I am not being nice.
https://www.hmailserver.com/documentation

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Re: Hmailserver Incomming Message

Post by lewisstevens1 » 2014-08-12 00:05

Not really.. I don't know why i can't send to any addable.co.uk - I think it may be to do with the DNS but im unsure what is incorrect with those records..

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Re: Hmailserver Incomming Message

Post by percepts » 2014-08-12 00:19

please show log where it is failing.

AND

which IMAP client are you using to send/receive

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Re: Hmailserver Incomming Message

Post by lewisstevens1 » 2014-08-12 00:26

There is no log which is generated..

I am using thunderbird, although i created a new account on hmailserver: admin@addable.net
i connected that - and that is working perfectly...

I removed addable.co.uk from hmailserver - then readded ... yet still same issue, where i cannot
recieve from the other email addresses (publicly).

Addable.co.uk Connection Details:

Code: Select all

--- INCOMING ---
Username: lstevens@addable.co.uk
Server Name: mail.addable.net
Port: 143
Con: None
Auth: Pass Only

--- OUTGOING ---
Username: lstevens@addable.co.uk
Server Name: mail.addable.net
Port: 25
Con: None
Auth: Pass Only

Addable.net Connection Details:

Code: Select all

--- INCOMING ---
Username: admin@addable.net
Server Name: mail.addable.net
Port: 143
Con: None
Auth: Pass Only

--- OUTGOING ---
Username: admin@addable.net
Server Name: mail.addable.net
Port: 25
Con: None
Auth: Pass Only

^DooM^
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Re: Hmailserver Incomming Message

Post by ^DooM^ » 2014-08-12 00:30

if there are no log lines, then hmail is not being contacted. Is there a firewall in the way or port redirection that could cause issues? Any AV on the server that might intercept connections?
If at first you don't succeed, bomb disposal probably isn't for you! ヅ

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Re: Hmailserver Incomming Message

Post by percepts » 2014-08-12 00:33

on the pc you have thunderbird please goto windows command prompt and type in

ipconfig /flushdns

and exit

then switch on hmail debug logging and try again and show logs.

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mattg
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Re: Hmailserver Incomming Message

Post by mattg » 2014-08-12 00:44

ALSO, please show a screen shot of the Thunderbird account settings for the .co.uk account that you are trying to send from...
Just 'cause I link to a page and say little else doesn't mean I am not being nice.
https://www.hmailserver.com/documentation

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Re: Hmailserver Incomming Message

Post by lewisstevens1 » 2014-08-12 11:38

Hello again, sorry i didn't reply last night - had to leave the office.
I have tried that flush dns , the logging actually shows up nothing... no calls or reponses..

I have attached the thunderbird account settings.

Image

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Re: Hmailserver Incomming Message

Post by percepts » 2014-08-12 12:35

you have your outgoing smtp server set to smtp.addable.co.uk

change it to mail.addable.net

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Re: Hmailserver Incomming Message

Post by mattg » 2014-08-12 12:37

lewisstevens1 wrote:I removed addable.co.uk from hmailserver - then readded ... yet still same issue, where i cannot
recieve from the other email addresses (publicly).
Can you desrcibe the exact steps that you took here...
Just 'cause I link to a page and say little else doesn't mean I am not being nice.
https://www.hmailserver.com/documentation

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Re: Hmailserver Incomming Message

Post by lewisstevens1 » 2014-08-12 12:43

percepts wrote:you have your outgoing smtp server set to smtp.addable.co.uk

change it to mail.addable.net
It says mail ???


Can you desrcibe the exact steps that you took here...
I removed the email address from thunderbird.. removing email account and outgoing mail server.. then went into the account settings clicked add account..
Put in Email Address: lstevens@addable.co.uk and password, clicked continue. It gives me the config details (But i have to change as it sets up automatically as smtp and imap)

So i click manual config
change incoming server hostname to: mail.addable.net
change outgoing server hostname to: mail.addable.net
incoming port: 143
outgoing port: 25
username from lstevens to lstevens@addable.co.uk

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Re: Hmailserver Incomming Message

Post by lewisstevens1 » 2014-08-12 12:44

percepts wrote:you have your outgoing smtp server set to smtp.addable.co.uk

change it to mail.addable.net
Ah i found where you saw this, i have re added it again and now it is set to that - but still same issue.

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Re: Hmailserver Incomming Message

Post by mattg » 2014-08-12 13:29

I wanted the steps you took to remove and add the domain in hMailserver, not the account in Thunderbird
Just 'cause I link to a page and say little else doesn't mean I am not being nice.
https://www.hmailserver.com/documentation

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Re: Hmailserver Incomming Message

Post by lewisstevens1 » 2014-08-12 13:31

mattg wrote:I wanted the steps you took to remove and add the domain in hMailserver, not the account in Thunderbird
Under domain tab i right-clickedd addable.co.uk and clicked remove.
Then i right clicked the domain tab and clicked add and typed domain into general tab.
Then i right clicked accounts and added the lstevens@addable.co.uk again.

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Re: Hmailserver Incomming Message

Post by mattg » 2014-08-12 13:50

right, so

both domains are on your hMailserver
You use the one lot of MX records that work for one domain but not the other when connecting from the same Thunderbird installation, and nothing is logged by hmailserver when you try to log in with one account.

Doesn't seem possible.


Please enable ALL logging

rename any log files with today's name in them

Send an email via Thunderbird from the .net account to the .co.uk account
Send an email via the SAME Thunderbird installation from the .co.uk account to the .net account

Wait until you get an error, or after 30 seconds if you don't get an error, and then post ALL logs created with today's date
Just 'cause I link to a page and say little else doesn't mean I am not being nice.
https://www.hmailserver.com/documentation

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Re: Hmailserver Incomming Message

Post by lewisstevens1 » 2014-08-12 13:56

I have just purchased another personal email account - paid.. and it seems to work fine - its working with all accounts.. so i think there must be a DNS issue with tomlewismedia.co.uk.

AwSTATS

Code: Select all

2014-08-12 12:55:26	admin@addable.net	lstevens@addable.co.uk	192.168.2.101	127.0.0.1	SMTP	?	250	1033
Log

Code: Select all

"TCPIP"	4792	"2014-08-12 12:55:26.004"	"TCP - 192.168.2.101 connected to 81.142.246.241:25."
"DEBUG"	4792	"2014-08-12 12:55:26.004"	"Creating session 232"
"SMTPD"	4792	232	"2014-08-12 12:55:26.004"	"192.168.2.101"	"SENT: 220 SMTP Connected"
"SMTPD"	4868	232	"2014-08-12 12:55:26.050"	"192.168.2.101"	"RECEIVED: EHLO [192.168.2.101]"
"SMTPD"	4868	232	"2014-08-12 12:55:26.050"	"192.168.2.101"	"SENT: 250-mail.addable.net[nl]250-SIZE 20480000[nl]250 AUTH LOGIN PLAIN"
"SMTPD"	4868	232	"2014-08-12 12:55:26.097"	"192.168.2.101"	"RECEIVED: AUTH PLAIN AGFkbWluQGFkZGFibGUubmV0AGRhdmVtaXJhMTA2Ng=="
"SMTPD"	4868	232	"2014-08-12 12:55:26.097"	"192.168.2.101"	"SENT: 235 authenticated."
"SMTPD"	1964	232	"2014-08-12 12:55:26.097"	"192.168.2.101"	"RECEIVED: MAIL FROM:<admin@addable.net> SIZE=917"
"SMTPD"	1964	232	"2014-08-12 12:55:26.097"	"192.168.2.101"	"SENT: 250 OK"
"SMTPD"	1964	232	"2014-08-12 12:55:26.097"	"192.168.2.101"	"RECEIVED: RCPT TO:<lstevens@addable.co.uk>"
"SMTPD"	1964	232	"2014-08-12 12:55:26.113"	"192.168.2.101"	"SENT: 250 OK"
"SMTPD"	1964	232	"2014-08-12 12:55:26.113"	"192.168.2.101"	"RECEIVED: DATA"
"SMTPD"	1964	232	"2014-08-12 12:55:26.113"	"192.168.2.101"	"SENT: 354 OK, send."
"DEBUG"	1964	"2014-08-12 12:55:26.472"	"Could not get PTR record for IP (empty)! 192.168.2.101"
"DEBUG"	4720	"2014-08-12 12:55:26.472"	"Saving message: {3D3F19F1-683C-435B-908A-0E0D30F96B0B}.eml"
"DEBUG"	4720	"2014-08-12 12:55:26.472"	"Requesting SMTPDeliveryManager to start message delivery"
"SMTPD"	4720	232	"2014-08-12 12:55:26.472"	"192.168.2.101"	"SENT: 250 Queued (0.359 seconds)"
"DEBUG"	4072	"2014-08-12 12:55:26.472"	"Delivering message..."
"SMTPD"	1964	232	"2014-08-12 12:55:26.472"	"192.168.2.101"	"RECEIVED: QUIT"
"SMTPD"	1964	232	"2014-08-12 12:55:26.472"	"192.168.2.101"	"SENT: 221 goodbye"
"APPLICATION"	4072	"2014-08-12 12:55:26.472"	"SMTPDeliverer - Message 102: Delivering message from admin@addable.net to lstevens@addable.co.uk. File: C:\Program Files (x86)\hMailServer\Data\{3D3F19F1-683C-435B-908A-0E0D30F96B0B}.eml"
"DEBUG"	1964	"2014-08-12 12:55:26.472"	"Closing TCP/IP socket"
"DEBUG"	4072	"2014-08-12 12:55:26.472"	"Applying rules"
"DEBUG"	1964	"2014-08-12 12:55:26.472"	"Ending session 232"
"DEBUG"	4072	"2014-08-12 12:55:26.472"	"Performing local delivery"
"DEBUG"	4072	"2014-08-12 12:55:26.472"	"Applying rules"
"DEBUG"	4072	"2014-08-12 12:55:26.472"	"Saving message: {3D3F19F1-683C-435B-908A-0E0D30F96B0B}.eml"
"DEBUG"	4072	"2014-08-12 12:55:26.472"	"Reading messages from database."
"IMAPD"	4072	205	"2014-08-12 12:55:26.472"	"192.168.2.101"	"SENT: * 3 EXISTS"
"IMAPD"	4072	205	"2014-08-12 12:55:26.472"	"192.168.2.101"	"SENT: * 3 RECENT"
"DEBUG"	4072	"2014-08-12 12:55:26.472"	"AWStats::LogDeliverySuccess"
"DEBUG"	4072	"2014-08-12 12:55:26.472"	"Local delivery completed"
"APPLICATION"	4072	"2014-08-12 12:55:26.472"	"SMTPDeliverer - Message 102: Message delivery thread completed."
"IMAPD"	4568	205	"2014-08-12 12:55:26.472"	"192.168.2.101"	"RECEIVED: DONE"
"IMAPD"	4568	205	"2014-08-12 12:55:26.472"	"192.168.2.101"	"SENT: 72 OK IDLE terminated"
"TCPIP"	4132	"2014-08-12 12:55:26.472"	"TCP - 192.168.2.101 connected to 81.142.246.241:143."
"DEBUG"	4132	"2014-08-12 12:55:26.472"	"Creating session 233"
"IMAPD"	4132	233	"2014-08-12 12:55:26.472"	"192.168.2.101"	"SENT: * OK IMAP Connected"
"IMAPD"	4132	233	"2014-08-12 12:55:26.487"	"192.168.2.101"	"RECEIVED: 1 capability"
"IMAPD"	4132	233	"2014-08-12 12:55:26.487"	"192.168.2.101"	"SENT: * CAPABILITY IMAP4 IMAP4rev1 CHILDREN IDLE QUOTA SORT ACL NAMESPACE RIGHTS=texk[nl]1 OK CAPABILITY completed"
"IMAPD"	4568	233	"2014-08-12 12:55:26.487"	"192.168.2.101"	"RECEIVED: 3 login "admin@addable.net" ***"
"IMAPD"	4568	233	"2014-08-12 12:55:26.487"	"192.168.2.101"	"SENT: 3 OK LOGIN completed"
"IMAPD"	4132	233	"2014-08-12 12:55:26.487"	"192.168.2.101"	"RECEIVED: 4 append "Sent" (\Seen) {917}"
"IMAPD"	4132	233	"2014-08-12 12:55:26.487"	"192.168.2.101"	"SENT: + Ready for literal data"
"DEBUG"	4132	"2014-08-12 12:55:26.487"	"Saving message: {D9BB532F-6696-4FF9-AA42-9B3C9E546E3A}.eml"
"IMAPD"	4132	233	"2014-08-12 12:55:26.487"	"192.168.2.101"	"SENT: 4 OK APPEND completed"
"TCPIP"	4132	"2014-08-12 12:55:26.737"	"TCP - 192.168.2.101 connected to 81.142.246.241:143."
"DEBUG"	4132	"2014-08-12 12:55:26.737"	"Creating session 234"
"IMAPD"	4132	234	"2014-08-12 12:55:26.737"	"192.168.2.101"	"SENT: * OK IMAP Connected"
"IMAPD"	3324	205	"2014-08-12 12:55:26.737"	"192.168.2.101"	"RECEIVED: 73 check"
"IMAPD"	3324	205	"2014-08-12 12:55:26.737"	"192.168.2.101"	"SENT: 73 OK CHECK completed"
"IMAPD"	3324	205	"2014-08-12 12:55:26.752"	"192.168.2.101"	"RECEIVED: 74 getquotaroot "INBOX""
"IMAPD"	4132	234	"2014-08-12 12:55:26.752"	"192.168.2.101"	"RECEIVED: 1 capability"
"IMAPD"	3324	205	"2014-08-12 12:55:26.752"	"192.168.2.101"	"SENT: * QUOTAROOT "INBOX" ""[nl]* QUOTA "" ()[nl]74 OK GETQUOTAROOT completed"
"IMAPD"	4132	234	"2014-08-12 12:55:26.752"	"192.168.2.101"	"SENT: * CAPABILITY IMAP4 IMAP4rev1 CHILDREN IDLE QUOTA SORT ACL NAMESPACE RIGHTS=texk[nl]1 OK CAPABILITY completed"
"IMAPD"	4132	205	"2014-08-12 12:55:26.752"	"192.168.2.101"	"RECEIVED: 75 UID fetch 3:* (FLAGS)"
"IMAPD"	4132	205	"2014-08-12 12:55:26.752"	"192.168.2.101"	"SENT: * 3 FETCH (UID 3 FLAGS ())"
"IMAPD"	4132	205	"2014-08-12 12:55:26.752"	"192.168.2.101"	"SENT: 75 OK UID completed"
"IMAPD"	3584	234	"2014-08-12 12:55:26.752"	"192.168.2.101"	"RECEIVED: 3 login "admin@addable.net" ***"
"IMAPD"	3584	234	"2014-08-12 12:55:26.752"	"192.168.2.101"	"SENT: 3 OK LOGIN completed"
"IMAPD"	3584	234	"2014-08-12 12:55:26.752"	"192.168.2.101"	"RECEIVED: 4 select "Sent""
"DEBUG"	3584	"2014-08-12 12:55:26.752"	"Reading messages from database."
"IMAPD"	3584	234	"2014-08-12 12:55:26.752"	"192.168.2.101"	"SENT: * 2 EXISTS[nl]* 1 RECENT[nl]* FLAGS (\Deleted \Seen \Draft \Answered \Flagged)[nl]* OK [UIDVALIDITY 1407794600] current uidvalidity[nl]* OK [UIDNEXT 3] next uid[nl]* OK [PERMANENTFLAGS (\Deleted \Seen \Draft \Answered \Flagged)] limited[nl]4 OK [READ-WRITE] SELECT completed"
"IMAPD"	4132	234	"2014-08-12 12:55:26.752"	"192.168.2.101"	"RECEIVED: 5 getquotaroot "Sent""
"IMAPD"	4132	234	"2014-08-12 12:55:26.752"	"192.168.2.101"	"SENT: * QUOTAROOT "Sent" ""[nl]* QUOTA "" ()[nl]5 OK GETQUOTAROOT completed"
"IMAPD"	3584	234	"2014-08-12 12:55:26.752"	"192.168.2.101"	"RECEIVED: 6 UID fetch 1:* (FLAGS)"
"IMAPD"	3584	234	"2014-08-12 12:55:26.752"	"192.168.2.101"	"SENT: * 1 FETCH (UID 1 FLAGS (\Seen))"
"IMAPD"	3584	234	"2014-08-12 12:55:26.752"	"192.168.2.101"	"SENT: * 2 FETCH (UID 2 FLAGS (\Seen))"
"IMAPD"	3584	234	"2014-08-12 12:55:26.752"	"192.168.2.101"	"SENT: 6 OK UID completed"
"IMAPD"	4932	205	"2014-08-12 12:55:26.955"	"192.168.2.101"	"RECEIVED: 76 UID fetch 3 (UID RFC822.SIZE FLAGS BODY.PEEK[HEADER.FIELDS (From To Cc Bcc Subject Date Message-ID Priority X-Priority References Newsgroups In-Reply-To Content-Type Reply-To)])"
"IMAPD"	4932	205	"2014-08-12 12:55:26.955"	"192.168.2.101"	"SENT: * 3 FETCH (UID 3 RFC822.SIZE 1033 FLAGS () BODY[HEADER.FIELDS (From To Cc Bcc Subject Date Message-ID Priority X-Priority References Newsgroups In-Reply-To Content-Type Reply-To)] {274}"
"IMAPD"	4932	205	"2014-08-12 12:55:26.955"	"192.168.2.101"	"SENT: )"
"IMAPD"	4932	205	"2014-08-12 12:55:26.955"	"192.168.2.101"	"SENT: 76 OK UID completed"
"IMAPD"	4884	234	"2014-08-12 12:55:26.955"	"192.168.2.101"	"RECEIVED: 7 UID fetch 2 (UID RFC822.SIZE FLAGS BODY.PEEK[HEADER.FIELDS (From To Cc Bcc Subject Date Message-ID Priority X-Priority References Newsgroups In-Reply-To Content-Type Reply-To)])"
"IMAPD"	4884	234	"2014-08-12 12:55:26.955"	"192.168.2.101"	"SENT: * 2 FETCH (UID 2 RFC822.SIZE 919 FLAGS (\Seen) BODY[HEADER.FIELDS (From To Cc Bcc Subject Date Message-ID Priority X-Priority References Newsgroups In-Reply-To Content-Type Reply-To)] {274}"
"IMAPD"	4884	234	"2014-08-12 12:55:26.955"	"192.168.2.101"	"SENT: )"
"IMAPD"	4884	234	"2014-08-12 12:55:26.955"	"192.168.2.101"	"SENT: 7 OK UID completed"
"IMAPD"	4868	234	"2014-08-12 12:55:27.205"	"192.168.2.101"	"RECEIVED: 8 IDLE"
"IMAPD"	4868	234	"2014-08-12 12:55:27.205"	"192.168.2.101"	"SENT: + idling"
"IMAPD"	4276	205	"2014-08-12 12:55:27.205"	"192.168.2.101"	"RECEIVED: 77 UID fetch 3 (UID BODY.PEEK[HEADER.FIELDS (Content-Type Content-Transfer-Encoding)] BODY.PEEK[TEXT]<0.2048>)"
"IMAPD"	4276	205	"2014-08-12 12:55:27.205"	"192.168.2.101"	"SENT: * 3 FETCH (UID 3 BODY[HEADER.FIELDS (Content-Type Content-Transfer-Encoding)] {88}"
"IMAPD"	4276	205	"2014-08-12 12:55:27.205"	"192.168.2.101"	"SENT:  BODY[TEXT]<0> {530}"
"IMAPD"	4276	205	"2014-08-12 12:55:27.205"	"192.168.2.101"	"SENT: )"
"IMAPD"	4276	205	"2014-08-12 12:55:27.205"	"192.168.2.101"	"SENT: 77 OK UID completed"
"IMAPD"	3584	205	"2014-08-12 12:55:27.423"	"192.168.2.101"	"RECEIVED: 78 UID fetch 3 (UID RFC822.SIZE BODY.PEEK[])"
"IMAPD"	3584	205	"2014-08-12 12:55:27.423"	"192.168.2.101"	"SENT: * 3 FETCH (UID 3 RFC822.SIZE 1033 BODY[] {1103}"
"IMAPD"	3584	205	"2014-08-12 12:55:27.423"	"192.168.2.101"	"SENT: )"
"IMAPD"	3584	205	"2014-08-12 12:55:27.423"	"192.168.2.101"	"SENT: 78 OK UID completed"
"IMAPD"	3812	205	"2014-08-12 12:55:27.688"	"192.168.2.101"	"RECEIVED: 79 IDLE"
"IMAPD"	3812	205	"2014-08-12 12:55:27.688"	"192.168.2.101"	"SENT: + idling"
"IMAPD"	4792	205	"2014-08-12 12:55:28.375"	"192.168.2.101"	"RECEIVED: DONE"
"IMAPD"	4792	205	"2014-08-12 12:55:28.375"	"192.168.2.101"	"SENT: 79 OK IDLE terminated"
"IMAPD"	4132	205	"2014-08-12 12:55:28.468"	"192.168.2.101"	"RECEIVED: 80 noop"
"IMAPD"	4132	205	"2014-08-12 12:55:28.468"	"192.168.2.101"	"SENT: 80 OK NOOP completed"
"IMAPD"	3584	205	"2014-08-12 12:55:28.468"	"192.168.2.101"	"RECEIVED: 81 getquotaroot "INBOX""
"IMAPD"	3584	205	"2014-08-12 12:55:28.468"	"192.168.2.101"	"SENT: * QUOTAROOT "INBOX" ""[nl]* QUOTA "" ()[nl]81 OK GETQUOTAROOT completed"
"IMAPD"	4132	205	"2014-08-12 12:55:28.468"	"192.168.2.101"	"RECEIVED: 82 UID fetch 4:* (FLAGS)"
"IMAPD"	4132	205	"2014-08-12 12:55:28.468"	"192.168.2.101"	"SENT: 82 OK UID completed"
"IMAPD"	3584	205	"2014-08-12 12:55:28.484"	"192.168.2.101"	"RECEIVED: 83 IDLE"
"IMAPD"	3584	205	"2014-08-12 12:55:28.484"	"192.168.2.101"	"SENT: + idling"
and it always has worked locally.

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Re: Hmailserver Incomming Message

Post by percepts » 2014-08-12 14:25

can you try the following. I don't know if it will make a difference but it may.

you have a dns record which says

*.addable.co.uk A 81.142.246.241

delete that record and try again

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Re: Hmailserver Incomming Message

Post by lewisstevens1 » 2014-08-12 14:39

No change.. :/

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Re: Hmailserver Incomming Message

Post by mattg » 2014-08-12 16:03

What do you have in your C:\Windows\system32\drivers\etc\hosts file?
lewisstevens1 wrote: so i think there must be a DNS issue with tomlewismedia.co.uk.
What does that that have to do with your issue??
Just 'cause I link to a page and say little else doesn't mean I am not being nice.
https://www.hmailserver.com/documentation

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Re: Hmailserver Incomming Message

Post by lewisstevens1 » 2014-08-12 16:22

I have just purchased another personal email account - paid.. and it seems to work fine - its working with all accounts..
...seems just to be with that email address im thinking..

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Re: Hmailserver Incomming Message

Post by mattg » 2014-08-12 16:42

but you haven't mentioned that domain so far this thread...

I'm confused... :?
Just 'cause I link to a page and say little else doesn't mean I am not being nice.
https://www.hmailserver.com/documentation

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Re: Hmailserver Incomming Message

Post by percepts » 2014-08-12 16:45

mattg wrote:but you haven't mentioned that domain so far this thread...

I'm confused... :?
It's not just me then. :?

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Re: Hmailserver Incomming Message

Post by lewisstevens1 » 2014-08-12 16:56

"SMTPD" 1928 24311 "2014-08-11 19:48:47.862" "192.168.2.101" "RECEIVED: RCPT TO:<lewis@tomlewismedia.co.uk>"
"SMTPD" 1928 24311 "2014-08-11 19:48:47.862" "192.168.2.101" "SENT: 250 OK"
"SMTPD" 2320 24311 "2014-08-11 19:48:47.862" "192.168.2.101" "RECEIVED: DATA"
"SMTPD" 2320 24311 "2014-08-11 19:48:47.862" "192.168.2.101" "SENT: 354 OK, send."
"SMTPD" 4792 24311 "2014-08-11 19:48:47.877" "192.168.2.101" "SENT: 250 Queued (0.016 seconds)"
"APPLICATION" 748 "2014-08-11 19:48:47.877" "SMTPDeliverer - Message 64: Delivering message from lewis@addable.co.uk to lewis@tomlewismedia.co.uk. File: C:\Program Files (x86)\hMailServer\Data\{5D73A637-DE04-4087-9BC1-A858DB1C1752}.eml"
"SMTPD" 1928 24311 "2014-08-11 19:48:47.877" "192.168.2.101" "RECEIVED: QUIT"
"SMTPD" 748 0 "2014-08-11 19:48:47.877" "TCP" "DNS - MX Lookup: tomlewismedia.co.uk"
"SMTPD" 1928 24311 "2014-08-11 19:48:47.877" "192.168.2.101" "SENT: 221 goodbye"
"SMTPD" 748 0 "2014-08-11 19:48:47.877" "TCP" "DNS - MX Result: 1 IP addresses were found."
"TCPIP" 748 "2014-08-11 19:48:47.877" "Connecting to 46.32.227.112..."
"IMAPD" 1928 24310 "2014-08-11 19:48:47.877" "192.168.2.101" "RECEIVED: DONE"
"IMAPD" 1928 24310 "2014-08-11 19:48:47.877" "192.168.2.101" "SENT: 8 OK IDLE terminated"
"IMAPD" 2320 24310 "2014-08-11 19:48:47.893" "192.168.2.101" "RECEIVED: 9 append "Sent" (\Seen) {904}"
"IMAPD" 2320 24310 "2014-08-11 19:48:47.893" "192.168.2.101" "SENT: + Ready for literal data"
"IMAPD" 1928 24310 "2014-08-11 19:48:47.893" "192.168.2.101" "SENT: * 22 EXISTS[nl]* 2 RECENT[nl]9 OK APPEND completed"
"SMTPC" 1928 24312 "2014-08-11 19:48:47.940" "46.32.227.112" "RECEIVED: 220-host.tomlewisgroup.com ESMTP Exim 4.82 #2 Mon, 11 Aug 2014 19:48:56 +0100 "
"SMTPC" 1636 24312 "2014-08-11 19:48:47.940" "46.32.227.112" "RECEIVED: 220-We do not authorize the use of this system to transport unsolicited, "
"SMTPC" 712 24312 "2014-08-11 19:48:47.940" "46.32.227.112" "RECEIVED: 220 and/or bulk e-mail."
"SMTPC" 712 24312 "2014-08-11 19:48:47.940" "46.32.227.112" "SENT: HELO mail.addable.net"
"SMTPC" 712 24312 "2014-08-11 19:48:47.971" "46.32.227.112" "RECEIVED: 250 host.tomlewisgroup.com Hello host81-134-88-166.in-addr.btopenworld.com [81.134.88.166]"
"SMTPC" 712 24312 "2014-08-11 19:48:47.971" "46.32.227.112" "SENT: MAIL FROM:<lewis@addable.co.uk>"
"SMTPC" 712 24312 "2014-08-11 19:48:48.002" "46.32.227.112" "RECEIVED: 250 OK"
"SMTPC" 712 24312 "2014-08-11 19:48:48.002" "46.32.227.112" "SENT: RCPT TO:<lewis@tomlewismedia.co.uk>"
just to note when i send an email from lewis@tomlewismedia.co.uk to lstevens@addable.co.uk the Status seciton in hmailserver doesnt increase te number of processed messages.. and delivery queue stays empty if that means something.

Ah ok thankyou for that.
I have just purchased another personal email account - paid.. and it seems to work fine - its working with all accounts.. so i think there must be a DNS issue with tomlewismedia.co.uk.
But i thought it was happening with all personal emails (as i said it works with gmail and hotmail accounts)

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