Severity: 1 (Critical), Code: HM5519, Source: StackLogger

Use this forum if you have installed hMailServer and want to ask a question related to a production release of hMailServer. Before posting, please read the troubleshooting guide. A large part of all reported issues are already described in detail here.
Post Reply
User avatar
VadaDosaIdly
New user
New user
Posts: 20
Joined: 2020-05-26 16:03

Severity: 1 (Critical), Code: HM5519, Source: StackLogger

Post by VadaDosaIdly » 2020-05-30 20:26

"ERROR" 4392 "2020-05-27 06:00:06.274" "Severity: 1 (Critical), Code: HM5519, Source: StackLogger::Log, Description: An error has been detected. A mini dump has been written to D:\Program Files (x86)\hMailServer\Logs\minidump_2020-05-27 060005_{xxxxxxxxxxxxxxxxxxxxxxxx}.dmp"
What is it means? :roll: How to fix critical error? :?:

User avatar
mattg
Moderator
Moderator
Posts: 21186
Joined: 2007-06-14 05:12
Location: 'The Outback' Australia

Re: Severity: 1 (Critical), Code: HM5519, Source: StackLogger

Post by mattg » 2020-05-30 23:00

If you only had the one, don't stress - it is likely caused by something else on your system rather than hMailsevrer
eg antivirus or power outage


hMailserevr should re-start when that happens, and will keep a maximum of 10 mini-dumps

If you constantly have 10 mini-dumps and they are all recent, then lets invetstige
Just 'cause I link to a page and say little else doesn't mean I am not being nice.
https://www.hmailserver.com/documentation

User avatar
VadaDosaIdly
New user
New user
Posts: 20
Joined: 2020-05-26 16:03

Re: Severity: 1 (Critical), Code: HM5519, Source: StackLogger

Post by VadaDosaIdly » 2020-06-02 19:54

There are total 10 dump files.
These are recently created and in last 12 days only.

User avatar
VadaDosaIdly
New user
New user
Posts: 20
Joined: 2020-05-26 16:03

Re: Severity: 1 (Critical), Code: HM5519, Source: StackLogger

Post by VadaDosaIdly » 2020-06-02 20:43

Hello mattg,
I am fond of hMaiServer and started liking it so much because it offers lot of flexibility and functionality.
Are you the one who designed and developed hMailsServer?

User avatar
johang
Senior user
Senior user
Posts: 394
Joined: 2008-09-01 09:20

Re: Severity: 1 (Critical), Code: HM5519, Source: StackLogger

Post by johang » 2020-06-02 20:47

VadaDosaIdly wrote:
2020-06-02 19:54
There are total 10 dump files.
These are recently created and in last 12 days only.
sorry i dont read fluently/understand dump files.... but..

is there a specific timing it dumps, is it comparable to any other service running at the same time ( backups, scanning, defrag, any other backoffice process )
have you disabled antivirus checks in you hmailserver directory, its DATA dir and any other directory related to the hmailserver software ?

you arent running other services that might start up and steal any of the ports required bu hmailserver ( smtpservice in iis , and so on.. )
___________________________________________________________end of the line

User avatar
VadaDosaIdly
New user
New user
Posts: 20
Joined: 2020-05-26 16:03

Re: Severity: 1 (Critical), Code: HM5519, Source: StackLogger

Post by VadaDosaIdly » 2020-06-02 21:24

Hello johang ,

You are correct, these dump files are created exactly at 6AM.
Anti-virus does not run during this time.
One webbased application runs at 6AM. It sends newsletters to subscribers via email. This application is running for last many months at the same time however, dump files are created in last 12 days. I am not sure if this the culprit?
I do not see any other process or applications running at the same time.

User avatar
johang
Senior user
Senior user
Posts: 394
Joined: 2008-09-01 09:20

Re: Severity: 1 (Critical), Code: HM5519, Source: StackLogger

Post by johang » 2020-06-02 22:08

VadaDosaIdly wrote:
2020-06-02 21:24
Hello johang ,

You are correct, these dump files are created exactly at 6AM.
Anti-virus does not run during this time.
One webbased application runs at 6AM. It sends newsletters to subscribers via email. This application is running for last many months at the same time however, dump files are created in last 12 days. I am not sure if this the culprit?
I do not see any other process or applications running at the same time.
so something might bump heads at 6AM, is hmail doing anything particular at 6AM ( mail backup ? )
the webbased app is using what way to send email ? ( how is it sending ? )
or is it something inside the newsletter that hmailserver might react on ..

even though you crash at 6AM with dump file .. you could put on debug logging and perhaps see something in the log before it takes the plunge into dark hole.. amd check your webapp log.. and your microsoft server log..
___________________________________________________________end of the line

User avatar
mattg
Moderator
Moderator
Posts: 21186
Joined: 2007-06-14 05:12
Location: 'The Outback' Australia

Re: Severity: 1 (Critical), Code: HM5519, Source: StackLogger

Post by mattg » 2020-06-03 02:38

VadaDosaIdly wrote:
2020-06-02 20:43
Are you the one who designed and developed hMailsServer?
No that is Martin
johang wrote:
2020-06-02 22:08
VadaDosaIdly wrote:
2020-06-02 21:24
Hello johang ,

You are correct, these dump files are created exactly at 6AM.
Anti-virus does not run during this time.
One webbased application runs at 6AM. It sends newsletters to subscribers via email. This application is running for last many months at the same time however, dump files are created in last 12 days. I am not sure if this the culprit?
I do not see any other process or applications running at the same time.
so something might bump heads at 6AM, is hmail doing anything particular at 6AM ( mail backup ? )
the webbased app is using what way to send email ? ( how is it sending ? )
or is it something inside the newsletter that hmailserver might react on ..

even though you crash at 6AM with dump file .. you could put on debug logging and perhaps see something in the log before it takes the plunge into dark hole.. amd check your webapp log.. and your microsoft server log..
I agree

There is a backup, or a SQL server shutdown/reboot or perhaps a message from a device (logs) being received that is malformed
Just 'cause I link to a page and say little else doesn't mean I am not being nice.
https://www.hmailserver.com/documentation

tunis
Senior user
Senior user
Posts: 260
Joined: 2015-01-05 20:22
Location: Sweden

Re: Severity: 1 (Critical), Code: HM5519, Source: StackLogger

Post by tunis » 2020-06-03 08:32

Can't it be something with your webbappmail that you said in your other thread that add messages direct to the database. (Direct manipulation whit database is not supported)
HMS 5.6.8 B2494.25 on Windows Server 2019 Core VM.
HMS 5.6.8 B2534.28 on Windows Server 2016 Core VM.
HMS 5.6.7 B2425.16 on Windows Server 2012 R2 Core VM.

Post Reply