Thunderbird and POP

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DaddysLilMonster
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Thunderbird and POP

Post by DaddysLilMonster » 2019-03-16 15:25

Installed hMailserver a few times. Simple to install and tests were always great. Now I bit the bullet for my office and it doesn't work.
When I say doesn't; it sends and receives okay. I just can't connect Thunderbird using POP to collect email. Messages sent to the server from other email accounts arrives, autoreply message from hMail tells me so. I can see the size of the mailbox increasing. I can even connect Thunderbird to the hMail account through port 25 and send messages. It's just I can't connect to read messages from the POP hMail account. Error is "authentication failed" whether testing via telnet or using an email client. No authentication is present either on Tbird or on hMail. DNS, routing, addressing of the domain name, firewalls, port forwarding must be correct because messages can be sent and received....MX toolbox and INTODNS say everything is fine. It's just this authorisation failure when trying to connect to the POP account.
How can I get "authentication" failure if there's only a password? (and it must be correct because sending mail works.)
This is something simple, but I'll be darned if I can see the solution in the hMail settings DNS routing, Port forwarding or in the forums.
DLM

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jimimaseye
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Re: Thunderbird and POP

Post by jimimaseye » 2019-03-16 15:54

HMS 5.6.6 B2383 on Win Server 2008 R2 Foundation, + 5.6.7-B2415 on test.
SpamassassinForWindows 3.4.0 spamd service
AV: Clamwin + Clamd service + sanesecurity defs : https://www.hmailserver.com/forum/viewtopic.php?f=21&t=26829

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mattg
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Re: Thunderbird and POP

Post by mattg » 2019-03-17 01:06

In thunderbird you need to set the user in the form of 'account@example.com', by default it is just 'account'
Just 'cause I link to a page and say little else doesn't mean I am not being nice.
https://www.hmailserver.com/documentation

DaddysLilMonster
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Re: Thunderbird and POP

Post by DaddysLilMonster » 2019-03-17 09:28

mattg wrote:
2019-03-17 01:06
In thunderbird you need to set the user in the form of 'account@example.com', by default it is just 'account'
Thanks, but that was one of the first checks. In any case sending mail wouldn't work if it was a default account issue.

DaddysLilMonster
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Re: Thunderbird and POP

Post by DaddysLilMonster » 2019-03-17 09:33

jimimaseye wrote:
2019-03-16 15:54
run this and post the results: https://www.hmailserver.com/forum/viewt ... 20&t=30914
will do.

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mattg
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Re: Thunderbird and POP

Post by mattg » 2019-03-17 12:21

DaddysLilMonster wrote:
2019-03-17 09:28
mattg wrote:
2019-03-17 01:06
In thunderbird you need to set the user in the form of 'account@example.com', by default it is just 'account'
Thanks, but that was one of the first checks. In any case sending mail wouldn't work if it was a default account issue.
Sending mail uses SMTP
You are downloading via POP3

POP3 and SMTP in Thunderbird don't share settings, they are separate.
Just 'cause I link to a page and say little else doesn't mean I am not being nice.
https://www.hmailserver.com/documentation

DaddysLilMonster
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Re: Thunderbird and POP

Post by DaddysLilMonster » 2019-03-19 12:09

Yes.. Thanks again... Tbird copies the setting across when typed in, but I checked anyway. Doesn't look like a Tbird issue. Same thing happens with Outlook, K9 and Telnet from both internal and external locations.
Since posting, hardware failed. I think unrelated but will be a day or so getting back to where I was.
Really had no trouble at all previously. Nothing going smooth right now!!

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mattg
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Re: Thunderbird and POP

Post by mattg » 2019-03-19 12:27

have you forwarded ALL relevant mail ports on your router?
Have you opened all ports on your firewall?
Just 'cause I link to a page and say little else doesn't mean I am not being nice.
https://www.hmailserver.com/documentation

DaddysLilMonster
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Re: Thunderbird and POP

Post by DaddysLilMonster » 2019-03-20 00:17

The first firewall rules looked correct Mattg. But your suggestion made sense, so we tested using "GNC" website. Connection showed port closed. I deleted and re-created the firewall rules; power cycle and it worked. Looks like something in the primary firewall was corrupt and not doing what it should have been.
Very frustrating when everything looks right but it isn't. Thanks everyone.

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