hMailServer Down

Use this forum if you have installed hMailServer and want to ask a question related to a production release of hMailServer. Before posting, please read the troubleshooting guide. A large part of all reported issues are already described in detail here.
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MarHMS
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hMailServer Down

Post by MarHMS » 2018-05-28 20:31

Our hMailServer is currently down.
Cannot log into accounts.

Username and password is incorrect.

Please see log below:

Code: Select all

"ERROR"	4340	"2018-05-28 12:44:29.147"	"Severity: 3 (Medium), Code: HM4227, Source: File::ReadFile, Description: An unknown error occurred while reading file from disk."
"ERROR"	4340	"2018-05-28 12:44:29.147"	"Severity: 2 (High), Code: HM5017, Source: ScriptServer::LoadScripts, Description: An exception was thrown when loading scripts."

"ERROR"	3120	"2018-05-28 13:12:20.030"	"Severity: 3 (Medium), Code: HM5157, Source: SpamAssassinClient::OnReadError, Description: There was a communication error with SpamAssassin. hMailServer tried to retrieve data from SpamAssassin but the connection to SpamAssassin was lost. The WinSock error code is 2. Enable debug logging to retrieve more information regarding this problem. The problem could be that SpamAssassin is malfunctioning."
"ERROR"	504	"2018-05-28 13:12:20.030"	"Severity: 2 (High), Code: HM5508, Source: SpamAssassinTestConnect::TestConnect, Description: The SpamAssassin tests did not complete. Please confirm that the configuration (host name and port) is valid and that SpamAssassin is running."
"ERROR"	3120	"2018-05-28 13:12:20.124"	"Severity: 3 (Medium), Code: HM5157, Source: SpamAssassinClient::OnReadError, Description: There was a communication error with SpamAssassin. hMailServer tried to retrieve data from SpamAssassin but the connection to SpamAssassin was lost. The WinSock error code is 2. Enable debug logging to retrieve more information regarding this problem. The problem could be that SpamAssassin is malfunctioning."

MarHMS
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Posts: 103
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Re: hMailServer Down

Post by MarHMS » 2018-05-28 20:44

System's back up.

Disabled both Autoban and SpamAssassin

Our local LAN (192.168.0.x) got banned.

Added it to IP Ranges as 192.168.0.1-192.168.0.254 with 15 priority. Is that okay?
This didn't bring up the system. It came up after disabling both Autoban and SpamAssassin.

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mattg
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Re: hMailServer Down

Post by mattg » 2018-05-29 00:54

MarHMS wrote:
2018-05-28 20:44
Added it to IP Ranges as 192.168.0.1-192.168.0.254 with 15 priority. Is that okay?
NO

Make it priority of 25

Autoban make entries at priority 20, so it will take precedence over priorities with lower numbers. Highest number wins.

This is a common error with Webmail and Autoban (and is covered in the docs)
Just 'cause I link to a page and say little else doesn't mean I am not being nice.
https://www.hmailserver.com/documentation

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