suddenly i can't login via IMAP

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kdiamond
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suddenly i can't login via IMAP

Post by kdiamond » 2018-01-17 19:35

Hi.

Suddenly Thunderbird client can not login to hmail server via IMAP. Thuderbird says connection timeout. I don't know what happened, there were no setup changes.

- I can login via Roucdcube, but roundcube runs on the server.
- I tried turning off firewall, no change
- There are no IP Ranges blocked.

What else could I check?

Please help!

Br,
Dali

kdiamond
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Re: suddenly i can't login via IMAP

Post by kdiamond » 2018-01-17 20:32

Strange

netstat -a will not list 993 and 465 ports as listening anymore. That is certainly the problem.


c:\>netstat -na | find "25"
TCP 0.0.0.0:25 0.0.0.0:0 LISTENING

c:\>netstat -na | find "143"
TCP 0.0.0.0:143 0.0.0.0:0 LISTENING

c:\>netstat -na | find "993"

c:\>netstat -na | find "465"


Any clues?

Thank you

Br,
Dali

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EduardoFoltran
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Re: suddenly i can't login via IMAP

Post by EduardoFoltran » 2018-01-17 21:43

I am facing a similar problem that started suddenly as well.

viewtopic.php?f=7&t=32268

I am clueless.

kdiamond
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Re: suddenly i can't login via IMAP

Post by kdiamond » 2018-01-17 21:57

I solved it.

About a month ago I moved the Certificate and Key files to another location, I updated only Domains path to DKIM certificates, but not the SSL certificates path in Advanced options. Therefore the path to the certificate was false and PORTS using the certificate was not LISTENING on next HMS start. It took me hours to find out.

A warning like "Could not find certificate on HMS Administrator start" would be much helpful.

Br,
Dali

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mattg
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Re: suddenly i can't login via IMAP

Post by mattg » 2018-01-18 08:31

kdiamond wrote:A warning like "Could not find certificate on HMS Administrator start" would be much helpful.
That would be logged in the error log
Just 'cause I link to a page and say little else doesn't mean I am not being nice.
https://www.hmailserver.com/documentation

kdiamond
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Re: suddenly i can't login via IMAP

Post by kdiamond » 2018-01-18 10:52

Maybe it did, but I might overlooked it while rushing to get my server back online again :)

I hope this post help someone fix it faster than it took me though.

Thank you

Br,
Dali

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