How long does hMS try and delivery mail via Routes?

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LesD
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How long does hMS try and delivery mail via Routes?

Post by LesD » 2014-12-08 17:34

My hMS acts as backup MX for several of my clients.

How long does hMS keep trying to deliver the mail if the client's server is off line?

My

Protocols > SMTP > Delivery of email

settings is set to 30 retries every 2 minutes = 1 hour total. When setting this I had in mind delivery of mail I originated but never thought the same value would be used when delivering via Routes.

However it seems to be the case.

I had a client who was down (planned) for two days and ended up with only a handful of emails. I am assuming that everything else got bounced after an hour of trying.

Am I correct?

Should there not be an independent retry strategy for mail delivered in the above circumstances?

I do not want mail that I send retrying for 7 days but backup mail for a client does need retrying for a significant period of time.

PS: Are these bounces recorded in the hMS log? I cannot spot any.

percepts
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Re: How long does hMS try and delivery mail via Routes?

Post by percepts » 2014-12-08 18:08

suggest you look at the delivery tab of routes.

Test it and tell us if its overiding smtp delivery of email settings or not.

LesD
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Re: How long does hMS try and delivery mail via Routes?

Post by LesD » 2014-12-08 18:36

Thanks. That was an excellent suggestion! :)

I looked for something like that but .... - OK forget the excuses!

I must have known about this at some time in the past and forgotten about it as I have my first client set up with a 2000 retries at 5 minute intervals = just under 7 days.

Unfortunately I forgot to change the default setting on the subsequent Routes I set up. More unfortunate is the hMS default setting for Routes, which is just 4 retries at 60 minute intervals = 4 hours.

I think the count of 4 is woefully inadequate and the 60 minutes may be too long.

In my case the majority of traffic via Routes is due to Greylisting - which results in some mail servers going straight to the backup MX rather than retrying (something that hMS is also guilty of, I believe) so a short retry is appropriate.

Thanks for solving this one so quickly.

percepts
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Re: How long does hMS try and delivery mail via Routes?

Post by percepts » 2014-12-08 18:39

no probs, it's easily done by us all (not least me with greylisting)

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SorenR
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Re: How long does hMS try and delivery mail via Routes?

Post by SorenR » 2014-12-08 18:59

LesD wrote:Thanks. That was an excellent suggestion! :)

I looked for something like that but .... - OK forget the excuses!
http://encyclopediaofexcuses.com/listofsecuses/
LesD wrote:In my case the majority of traffic via Routes is due to Greylisting - which results in some mail servers going straight to the backup MX rather than retrying (something that hMS is also guilty of, I believe) so a short retry is appropriate.
I see this a lot, mostly from questionable sources but also reputable sources... "Time is money" seems to be the common denominator :wink:

I have my Backup-MX with my ISP and they will keep queued mails for 5 days. From what I have seen in the logs they retry immediately, then after 10 minutes, then every hour.
I have only been off-line about 2-3 days in total over the past 10 years, so I don't have a perfect statistical foundation to build my assumptions on.. :wink:
SørenR.

“With age comes wisdom, but sometimes age comes alone.”
- Oscar Wilde

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