can not send email out

Use this forum if you have installed hMailServer and want to ask a question related to a production release of hMailServer. Before posting, please read the troubleshooting guide. A large part of all reported issues are already described in detail here.
Post Reply
associates
Normal user
Normal user
Posts: 162
Joined: 2006-01-30 04:48

can not send email out

Post by associates » 2010-07-07 02:06

Hi,

I am having an issue with sending emails out from hMailServer 5.3-B1617. The following information is obtained from diagnostic tool. I hope with the attached diagnostic file, it would help you to help me out.

Test: Collect server details
hMailServer version: hMailServer 5.3-B1617
Database type: MySQL

Test: Test IPv6
IPv6 support is not available in operating system.

Test: Test outbound port
SMTP relayer not in use. Attempting mail.hmailserver.com:25
Trying to connect to host mail.hmailserver.com...
Trying to connect to TCP/IP address 83.169.11.240 on port 25.
ERROR: It was not possible to connect.

Test: Test MX records
Trying to resolve MX records for mycompany.com.au...
Host name found: www.mycompany.com.au
Host name found: mx2.mailhop.org
Host name found: www.mycompany.com.au

Test: Test local connect
Connecting to TCP/IP address in MX records for local domain domain mycompany.com.au...
Trying to connect to host www.mycompany.com.au...
Trying to connect to TCP/IP address 124.150.106.149 on port 25.
Connected successfully.

BTW, I have set the port forwarding (HTTP-80, ASSP-25, SMTP-25, IMAP-143) to this PC machine on the modem router. It still does not want to send out. I do not know what else I am missing out here.

Thank you in advance

Bill48105
Developer
Developer
Posts: 6192
Joined: 2010-04-24 23:16
Location: Michigan, USA

Re: can not send email out

Post by Bill48105 » 2010-07-07 02:22

Hi,
Do you know if your ISP blocks outbound port 25? (Common thing ISP's do to stop spambots) Simplest way to check is ask them but you can try TELNET to port 25 on other mail servers you find although the diagnostics essentially does that with the hmailserver.com server..

Otherwise I'd look for a firewall (either a software based one on the hmail server or hardware one in your or your ISP's router..)
Bill
hMailServer build LIVE on my servers: 5.4-B2014050402
#hmailserver on FreeNode IRC https://webchat.freenode.net/?channels=#hmailserver
*** ABSENT FROM hMail! Those in IRC know how to find me if urgent. ***

associates
Normal user
Normal user
Posts: 162
Joined: 2006-01-30 04:48

Re: can not send email out

Post by associates » 2010-07-07 02:53

Hi Bill,

Thank you for your reply.

Yes, my ISP is blocking the port 25. I have decided to use their mail server as our SMTP relayer. The emails sitting in the queue have slowly gone out now.

Thanks once again for your assistance.

Post Reply