Cannot receive email from one of the email accounts

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tomy
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Posts: 17
Joined: 2019-01-16 08:11

Cannot receive email from one of the email accounts

Post by tomy » 2020-09-15 09:03

Halo Experts

Please help to tell me why this mail was not received. until the email sent several times to our email every 1 hour. I checked from the side of the firewall we are not blocked. so the email was still not received by our users.
Image

then from the email the sender receives an email bounce from their mailserver like this:
Image
is this problem on the sender's side? or are we the recipients?

Please help, thank you.
Tomy

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jimimaseye
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Re: Cannot receive email from one of the email accounts

Post by jimimaseye » 2020-09-15 09:10

You are the recipients.

Paste the full text of the STMPD log (as shown in the above log) in to the thread here (as text, not an image) . Also check and (temporarily) disable any AV you have in your server and retry. And run this and post the results: https://www.hmailserver.com/forum/viewt ... 20&t=30914

[Entered by mobile. Excuse my spelling.]
5.7 on test.
SpamassassinForWindows 3.4.0 spamd service
AV: Clamwin + Clamd service + sanesecurity defs : https://www.hmailserver.com/forum/viewtopic.php?f=21&t=26829

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johang
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Joined: 2008-09-01 09:20

Re: Cannot receive email from one of the email accounts

Post by johang » 2020-09-15 19:27

tomy wrote:
2020-09-15 09:03
is this problem on the sender's side? or are we the recipients?
as Jimimasey wrote .. your fault 8)

add so "Application" is included in log as well ..
___________________________________________________________end of the line
spam filter appliance gateway: www.mailcleaner.org

tomy
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Posts: 17
Joined: 2019-01-16 08:11

Re: Cannot receive email from one of the email accounts

Post by tomy » 2020-09-16 06:50

jimimaseye wrote:
2020-09-15 09:10
You are the recipients.

Paste the full text of the STMPD log (as shown in the above log) in to the thread here (as text, not an image) . Also check and (temporarily) disable any AV you have in your server and retry. And run this and post the results: https://www.hmailserver.com/forum/viewt ... 20&t=30914

[Entered by mobile. Excuse my spelling.]
Thanks for the response, but I never made changes from my mailserver side. and suddenly one of our email partners can't send to us.

following the smtpd log:

Code: Select all

"SMTPD"	2088	533972	"2020-09-15 11:10:28.701"	"40.107.xxx.xxx"	"SENT: 220 mail.trxxxxxx.com ESMTP"
"SMTPD"	2640	533972	"2020-09-15 11:10:28.773"	"40.107.xxx.xxx"	"RECEIVED: EHLO APC01-PU1-obe.outbound.protection.outlook.com"
"SMTPD"	2640	533972	"2020-09-15 11:10:28.774"	"40.107.xxx.xxx"	"SENT: 250-mail.trxxxxxx.com[nl]250-SIZE 300000000[nl]250-AUTH LOGIN PLAIN[nl]250 HELP"
"SMTPD"	2640	533972	"2020-09-15 11:10:28.902"	"40.107.xxx.xxx"	"RECEIVED: MAIL FROM:<albert.wijaya@inxosaxxxxxxxx.com> SIZE=48014"
"SMTPD"	2640	533972	"2020-09-15 11:10:28.910"	"40.107.xxx.xxx"	"SENT: 250 OK"
"SMTPD"	2640	533972	"2020-09-15 11:10:29.037"	"40.107.xxx.xxx"	"RECEIVED: RCPT TO:<novi@digimaxxxxxxxxx.com>"
"SMTPD"	2640	533972	"2020-09-15 11:10:29.046"	"40.107.xxx.xxx"	"SENT: 250 OK"
"SMTPD"	2640	533972	"2020-09-15 11:10:29.173"	"40.107.xxx.xxx"	"RECEIVED: RCPT TO:<ayuliza@digimaxxxxxxxxx.com>"
"SMTPD"	2640	533972	"2020-09-15 11:10:29.180"	"40.107.xxx.xxx"	"SENT: 250 OK"
"SMTPD"	2640	533972	"2020-09-15 11:10:29.337"	"40.107.xxx.xxx"	"RECEIVED: DATA"
"SMTPD"	2640	533972	"2020-09-15 11:10:29.340"	"40.107.xxx.xxx"	"SENT: 354 OK, send."
this is result hmsdiagnostics:

Code: Select all

[code]2020-09-16   Hmailserver: 5.6.3-B2249

DOMAINS

   "Domain1.com" - apx.trxxxxxx.com               Enabled: True

SIGNATURE         LIMITS                       DKIM               ADVANCED
  Enabled: False   Max size:                0   Enabled: False   
                   Max message size:        0                      Plus addressing: False
                   Max size of accounts:    0                    
                                                                   Greylisting:     False

   "Domain2.com" - dixxxxxxxxxxxxxxxx.com         Enabled: True

SIGNATURE         LIMITS                       DKIM               ADVANCED
  Enabled: False   Max size:                0   Enabled: False   
                   Max message size:        0                      Plus addressing: False
                   Max size of accounts:    0                    
                                                                   Greylisting:     False

   "Domain3.com" - trxxxxxx.com                   Enabled: True

SIGNATURE         LIMITS                       DKIM               ADVANCED
  Enabled: False   Max size:                0   Enabled: False   
                   Max message size:        0                      Plus addressing: False
                   Max size of accounts:    0                    
                                                                   Greylisting:     False

   "Domain4.com" - xixxxx.com                     Enabled: True

SIGNATURE         LIMITS                       DKIM               ADVANCED
  Enabled: False   Max size:                0   Enabled: False   
                   Max message size:        0                      Plus addressing: False
                   Max size of accounts:    0                    
                                                                   Greylisting:     False

   "Domain5.com" - xixxxxxxxxx.com                Enabled: True

SIGNATURE         LIMITS                       DKIM               ADVANCED
  Enabled: False   Max size:                0   Enabled: False   
                   Max message size:        0                      Plus addressing: False
                   Max size of accounts:    0                    
                                                                   Greylisting:     False
-----------------------------------------------------------------------------------------------

IP RANGES

IP: 127.0.0.1 - 127.0.0.1     Priority: 15     Name: Localhost

  Allow connections                         Other
     SMTP:   True                              Antispam :   True
     POP3:   True                              Antivirus:   True !! ANTIVIRUS NOT CONFIGURED !!
     IMAP:   True                              SSL/TLS:    False

  Allow Deliveries from                     Require Authentication from
     Local To Local       -  True              Local To Local       - False
     Local To External    -  True              Local To External    - False
     External To Local    -  True              External To Local    - False
     External To External - False           


IP: 0.0.0.0 - 255.255.255.255     Priority: 10     Name: Internet

  Allow connections                         Other
     SMTP:   True                              Antispam :   True
     POP3:   True                              Antivirus:   True !! ANTIVIRUS NOT CONFIGURED !!
     IMAP:   True                              SSL/TLS:    False

  Allow Deliveries from                     Require Authentication from
     Local To Local       -  True              Local To Local       - False
     Local To External    -  True              Local To External    - False
     External To Local    -  True              External To Local    - False
     External To External - False           


   !!  Warning:  DEFAULT DOMAIN is SET  !! - "Domain3.com"
------------------------------------------------------
AUTOBANNED Local Addresses:
    No entries

-----------------------------------------------------------------------------------------------

AUTOBAN
  Autoban Enabled: True       Max invalid logon attempts:      3
                              Minutes Before Reset:           10  (0.17 hours, 0.01 days)
                              Minutes to Autoban:          10080  (168.00 hours, 7.00 days)

There is a total of 61 auto-ban IP ranges.
-----------------------------------------------------------------------------------------------

INCOMING RELAYS
   No entries
-----------------------------------------------------------------------------------------------

MIRRORING         Disabled
-----------------------------------------------------------------------------------------------

PROTOCOLS

SMTP
GENERAL             DELIVERY                  RFC COMPLIANCE            ADVANCED
No. Connections:  0  No Retries:  3 Mins: 60   Plain Text:         True  Bind: 
                     Host: EXTERNAL.TLD        Empty sender:       True  Batch recipients:   100
Max Msg Size:300000  Relay:-                   Incorrect endings:  True  Use STARTTLS:      True
                     (none entered)            Disc. on invalid:   True  Delivered-To hdr: False
                                               Max number commands: 100  Loop limit:           5
                                                                         Recipient hosts:     15
  Routes:
     No routes defined.

POP3
  No. Connections: 0

IMAP
 GENERAL                   PUBLIC FOLDERS                    ADVANCED
  No. Connections:   0      Public folder name: #Public       IMAP sort:  True
                                                              IMAP Quota: True
                                                              IMAP Idle:  True
                                                              IMAP ACL:   True
                                                              Delim: "."
-----------------------------------------------------------------------------------------------

ANTISPAM

GENERAL                              SPAM TESTS              Score   SPAMASSASSIN
  Spam Mark:                  5       Use SPF:            True - 3    Use Spamassassin:   False
  Add X-HmailServer-Spam:     True    Check HELO host:    True - 3
  Add X-HmailServer-Reason:   True    Check MX records:   True - 3
  Add X-HmailServer-Subject:  True    Verify DKIM:       False    
              Subject Text: "[SPAM]"
  Spam delete threshold: 5         Maximum message size: 1024

DNSBL ENTRIES:
                  zen.spamhaus.org      Score: 5     Result: 127.0.0.2-8|127.0.0.10-11
                    bl.spamcop.net      Score: 5     Result: 127.0.0.2
                truncate.gbudb.net      Score: 5     Result: 127.0.0.2
                  inunderstand.com      Score: 5     Result: 127.0.0.2-8|127.0.0.10-11
    bearberrylycheeacornsquash.com      Score: 5     Result: 127.0.0.2-8|127.0.0.10-11
             ips.backscatterer.org      Score: 5     Result: 127.0.0.1
                         surbl.org      Score: 5     Result: 127.0.0.1
              sbl-xbl.spamhaus.org      Score: 5     Result: 127.0.0.1
                   cbl.abuseat.org      Score: 5     Result: 127.0.0.1
                 dsbl.dnsbl.net.au      Score: 5     Result: 127.0.0.1
                     list.dsbl.org      Score: 5     Result: 127.0.0.1
            b.barracudacentral.org      Score: 2     Result: 127.0.0.*
                virbl.dnsbl.bit.nl      Score: 1     Result: 127.0.0.*
                  psbl.surriel.com      Score: 1     Result: 127.0.0.*
            dnsbl-1.uceprotect.net      Score: 1     Result: 127.0.0.2
            dnsbl-2.uceprotect.net      Score: 2     Result: 127.0.0.2
            dnsbl-3.uceprotect.net      Score: 3     Result: 127.0.0.2
                 combined.abuse.ch      Score: 2     Result: 127.0.0.2
            rbldns-geo.abusix.zone      Score: 5     Result: 127.0.0.2-8|127.0.0.10-11
                   dnsbl.sorbs.net      Score: 2     Result: 127.0.0.*

SURBL ENTRIES:
                   multi.surbl.org      Score: 3

GREYLISTING:
  Greylisting:  False

WHITELISTING
              0.0.0.0            to    255.255.255.255              *[@t]nxxxxx[dot]com
              0.0.0.0            to    255.255.255.255              *[@t]uxxxxx[dot]com
              0.0.0.0            to    255.255.255.255              *[@t]yxx[dot]com
              0.0.0.0            to    255.255.255.255              *[@t]inxxxxxxxxxxx[dot]com
              0.0.0.0            to    255.255.255.255              *[@t]comxxxx[dot]com
              0.0.0.0            to    255.255.255.255              tomy[@t]trxxxxxx[dot]com
              0.0.0.0            to    255.255.255.255              *[@t]gmail[dot]com
              0.0.0.0            to    255.255.255.255              *[@t]xxxxx[dot]com
              0.0.0.0            to    255.255.255.255              jaya[dot]tarmudji[@t]taxxa[dot]com
              0.0.0.0            to    255.255.255.255              supertool[@t]mxxxlbox[dot]com
              0.0.0.0            to    255.255.255.255              yan/_rianto[@t]simxxyxxxxction[dot]net
              0.0.0.0            to    255.255.255.255              yuli[dot]untari[@t]smaxxxxxx[dot]com
              0.0.0.0            to    255.255.255.255              *[@t]pxxx[dot]com
              0.0.0.0            to    255.255.255.255              gitlab[@t]nas-new[dot]trxxxxxx[dot]com
              192.168.1.25       to    192.168.1.25                 vsphere[@t]trxxxxxx[dot]com
              192.168.5.5        to    192.168.5.5                  *[@t]trxxxxxx[dot]com
-----------------------------------------------------------------------------------------------

ANTIVIRUS:  No application configured.

  Block Attachments: True
               *.bat             Batch processing file
               *.cmd             Command file for Windows NT
               *.com             Command
               *.cpl             Windows Control Panel extension
               *.csh             CSH script
               *.exe             Executable file
               *.inf             Setup file
               *.lnk             Windows link file
               *.msi             Windows Installer file
               *.msp             Windows Installer patch
               *.reg             Registration key
               *.scf             Windows Explorer command
               *.scr             Windows Screen saver
-----------------------------------------------------------------------------------------------

SSL CERTIFICATES
   trxxxxxxssl
       Certificate: C:\Users\Administrator\Documents\Certificate Domain3.com\mail server\trxxxxxx.cert
       Private key: C:\Users\Administrator\Documents\Certificate Domain3.com\mail server\trxxxxxxdecryp.key
   trxxxxxxssl2
       Certificate: C:\Users\Administrator\Documents\Certificate Domain3.com\mail server\trxxxxxxNew.crt
       Private key: C:\Users\Administrator\Documents\Certificate Domain3.com\mail server\trxxxxxxdecryp.key
-----------------------------------------------------------------------------------------------

SSL/TLS
             SSL 3.0 :   True
             TLS 1.0 :   True
             TLS 1.1 :   True
             TLS 1.2 :   True                Verify Remote SSL/TLS Certs:   True
SslCipherList  :

ECDHE-RSA-AES128-GCM-SHA256     - ECDHE-ECDSA-AES128-GCM-SHA256   - ECDHE-RSA-AES256-GCM-SHA384     
ECDHE-ECDSA-AES256-GCM-SHA384   - DHE-RSA-AES128-GCM-SHA256       - DHE-DSS-AES128-GCM-SHA256       
kEDH+AESGCM                     - ECDHE-RSA-AES128-SHA256         - ECDHE-ECDSA-AES128-SHA256       
ECDHE-RSA-AES128-SHA            - ECDHE-ECDSA-AES128-SHA          - ECDHE-RSA-AES256-SHA384         
ECDHE-ECDSA-AES256-SHA384       - ECDHE-RSA-AES256-SHA            - ECDHE-ECDSA-AES256-SHA          
DHE-RSA-AES128-SHA256           - DHE-RSA-AES128-SHA              - DHE-DSS-AES128-SHA256           
DHE-RSA-AES256-SHA256           - DHE-DSS-AES256-SHA              - DHE-RSA-AES256-SHA              
AES128-GCM-SHA256               - AES256-GCM-SHA384               - ECDHE-RSA-RC4-SHA               
ECDHE-ECDSA-RC4-SHA             - AES128                          - AES256                          
RC4-SHA                         - HIGH                            - !aNULL                          
!eNULL                          - !EXPORT                         - !DES                            
!3DES                           - !MD5                            - !PSK;                           
-----------------------------------------------------------------------------------------------

TCPIP PORTS                                         Connection Sec
               0.0.0.0         / 25    / SMTP   -   None                
               0.0.0.0         / 110   / POP3   -   None                
               0.0.0.0         / 143   / IMAP   -   None                
               0.0.0.0         / 465   / SMTP   -   None                
               0.0.0.0         / 587   / SMTP   -   None                
-----------------------------------------------------------------------------------------------

LOGGING      Logging Enabled: True

  Paths:-
    Current:  C:\Program Files (x86)\hMailServer\Logs\hmailserver_2020-09-16.log
    Error:    C:\Program Files (x86)\hMailServer\Logs\ERROR_hmailserver_2020-09-16.log
    Event:    C:\Program Files (x86)\hMailServer\Logs\hmailserver_events.log - Last Event: 2020/03/31
    Awstats:  C:\Program Files (x86)\hMailServer\Logs\hmailserver_awstats.log
                        APPLICATION -    True
                        SMTP        -    True
                        POP3        -      .
                        IMAP        -      .
                        TCPIP       -      .
                        DEBUG       -      .
                        AWSTATS     -      .
-----------------------------------------------------------------------------------------------

SYSTEM TESTS

Database type: MSSQL

IPv6 support is available in operating system.

ERROR: Backup directory has not been specified.

ERROR: Messages exists which are located outside of the data directory C:\Program Files (x86)\hMailServer\Data.
ERROR: Full paths are stored in the database.

-----------------------------------------------------------------------------------------------

HMAILSERVER.INI

[Directories]
Program folder:  C:\Program Files (x86)\hMailServer\
Database folder: 
Data folder:     C:\Program Files (x86)\hMailServer\Data
Log folder:      C:\Program Files (x86)\hMailServer\Logs
Temp folder:     C:\Program Files (x86)\hMailServer\Temp
Event folder:    C:\Program Files (x86)\hMailServer\Events

[Database]
Type=              MSSQL
Username=           
PasswordEncryption=1
Port=              0
Server=            localhost
Internal=          0
-----------------------------------------------------------------------------------------------

Generated by HMSSettingsDiagnostics v2.01, Hmailserver Forum.
[/code]

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mattg
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Posts: 20971
Joined: 2007-06-14 05:12
Location: 'The Outback' Australia

Re: Cannot receive email from one of the email accounts

Post by mattg » 2020-09-16 07:53

Can you please show the next 90 seconds of logging in it's entirety

You showing us what you think is import isn't enough. There was more to that connection that doesn't show after your server saying 'OK Send'

Also, you are running a really old version of hMailserver. Why?



Also, I'll bet that you get a heap of spam
Just 'cause I link to a page and say little else doesn't mean I am not being nice.
https://www.hmailserver.com/documentation

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