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The user does not see in outlook the email caught in spam

Posted: 2017-06-09 15:37
by 00_00
Please help!

The user does not see in outlook the email caught in spam, and they are visible in roundcube web interface. If you move into the web interface rouncube from spam to the Inbox, then the user in outlook receives the email. How to fix so that emails caught in spam, and visible in Web interface roundcube was visible also in Junk in outlook?

Systems: Hmailserver + Spamassassin (JAM Software) + MS SQL + IIS + PHP.

Re: The user does not see in outlook the email caught in spam

Posted: 2017-06-09 16:05
by tunis
The user use POP3 and that only fetch mail from INBOX folder.

Also you must have a rule that moves spam to spam folder.
If you delete this or add a new user rule that move it back to the INBOX folder.

Re: The user does not see in outlook the email caught in spam

Posted: 2017-06-09 16:16
by 00_00
tunis wrote:The user use POP3 and that only fetch mail from INBOX folder.

Also you must have a rule that moves spam to spam folder.
If you delete this or add a new user rule that move it back to the INBOX folder.
In Hmailserver I have a rule to move spam to IMAP folder Junk. And that rule is fulfilled. However, Outlook is configured for POP3 mail in IMAP Junk folder was transferred are not displayed. How to fix?

Re: The user does not see in outlook the email caught in spam

Posted: 2017-06-09 16:20
by 00_00
How to create a rule in addition to move to IMAP folder Junk, a copy of the letter moved in the POP3 Junk folder?

Re: The user does not see in outlook the email caught in spam

Posted: 2017-06-09 16:22
by SorenR
00_00 wrote:
tunis wrote:The user use POP3 and that only fetch mail from INBOX folder.

Also you must have a rule that moves spam to spam folder.
If you delete this or add a new user rule that move it back to the INBOX folder.
In Hmailserver I have a rule to move spam to IMAP folder Junk. And that rule is fulfilled. However, Outlook is configured for POP3 mail in IMAP Junk folder was transferred are not displayed. How to fix?
Configure outlook to use IMAP!

Re: The user does not see in outlook the email caught in spam

Posted: 2017-06-09 16:32
by tunis
Best is like SorenR says, configure outlook to IMAP.
00_00 wrote:Outlook is configured for POP3 mail in IMAP Junk folder was transferred are not displayed.
POP3 can NOT fetch folders, only mail from the INBOX!

Re: The user does not see in outlook the email caught in spam

Posted: 2017-06-09 16:37
by 00_00
tunis wrote:Best is like SorenR says, configure outlook to IMAP.
00_00 wrote:Outlook is configured for POP3 mail in IMAP Junk folder was transferred are not displayed.
POP3 can NOT fetch folders, only mail from the INBOX!
I do not have to reconfigure outlook to IMAP otherwise you will break the whole folder structure and it will be very bad.
I have copies of spam emails moved to IMAP folder, move to Inbox POP3. How to do it?

Re: The user does not see in outlook the email caught in spam

Posted: 2017-06-09 17:01
by tunis
00_00 wrote:
tunis wrote:Best is like SorenR says, configure outlook to IMAP.
00_00 wrote:Outlook is configured for POP3 mail in IMAP Junk folder was transferred are not displayed.
POP3 can NOT fetch folders, only mail from the INBOX!
I do not have to reconfigure outlook to IMAP otherwise you will break the whole folder structure and it will be very bad.
I have copies of spam emails moved to IMAP folder, move to Inbox POP3. How to do it?
If it is a single user just add a rule on that account in hmailserver.
If x-hMailServer-Spam = YES move to INBOX
Then add a rule in Outlook to move it to Junk.

Re: The user does not see in outlook the email caught in spam

Posted: 2017-06-09 22:47
by mattg
00_00 wrote:In Hmailserver I have a rule to move spam to IMAP folder Junk. And that rule is fulfilled. However, Outlook is configured for POP3 mail in IMAP Junk folder was transferred are not displayed. How to fix?
00_00 wrote:I do not have to reconfigure outlook to IMAP otherwise you will break the whole folder structure and it will be very bad.
I have copies of spam emails moved to IMAP folder, move to Inbox POP3. How to do it?
if you don't want the mail in the junk folder, then don't move it there in the first place :shock: :shock: