Search found 43 matches

by Jessy14
2019-10-08 06:37
Forum: General discussions
Topic: email server stops
Replies: 5
Views: 1059

Re: email server stops

In the IP Range, there is auto-span email address with our IP address. We do have this person, but we do not have this email address any more. Today this email address kept on showing on the IP Range and I had to remove it again and again. If it is not removed, we cannot send and receive any emails....
by Jessy14
2019-10-08 05:47
Forum: General discussions
Topic: email server stops
Replies: 5
Views: 1059

Re: email server stops

Thank you expert! When set up the range, how about the setting for the ALLOW CONNECTIONS AND ALLOW DELIVERIES?
The client does not have this email address and how to fix it?

Thank you!
by Jessy14
2019-10-07 23:19
Forum: General discussions
Topic: email server stops
Replies: 5
Views: 1059

email server stops

Hi, our auto-span lists an email address with our IP address and our email server stops. I have to remove it in order make it work. How to resolve it?

Thank you!
by Jessy14
2019-02-15 21:17
Forum: General discussions
Topic: Cannot receive emails
Replies: 1
Views: 587

Cannot receive emails

Hi experts, For a few companies, we suddenly cannot receive the email for several months. How to fix it? It is urgent. Please advise! Thank you!
by Jessy14
2018-03-09 18:49
Forum: General discussions
Topic: error
Replies: 1
Views: 633

error

We have the error below for the system recently. How to fix it? Thank you! ERROR" 2884 "Severity: 3 (Medium), Code: HM5157, Source: SpamAssassinClient::OnReadError, Description: There was a communication error with SpamAssassin. hMailServer tried to retrieve data from SpamAssassin but the connection...
by Jessy14
2017-11-07 17:57
Forum: General discussions
Topic: No Response
Replies: 3
Views: 733

Re: No Response

What scripts? Please advise! Thank you!
by Jessy14
2017-11-07 05:52
Forum: General discussions
Topic: No Response
Replies: 3
Views: 733

No Response

The auto reply does not work recently. Please advise? Thank you!
by Jessy14
2017-10-26 22:49
Forum: General discussions
Topic: White List
Replies: 12
Views: 1840

Re: White List

Expert jimimaseye, how about adding the email address to the whiltelist. How to make it work btw?
by Jessy14
2017-10-26 22:05
Forum: General discussions
Topic: White List
Replies: 12
Views: 1840

Re: White List

Thank you! It is working now.
by Jessy14
2017-10-26 17:47
Forum: General discussions
Topic: White List
Replies: 12
Views: 1840

Re: White List

I just tried sending the testing notification email from the e-commerce and nothing is recorded in the diagnostics report per below. I also checked our error log error and there is only one error which is the auto response for one co-worker. When we set up auto response, there is always error, which...
by Jessy14
2017-10-24 17:21
Forum: General discussions
Topic: White List
Replies: 12
Views: 1840

Re: White List

Yes, we tested on both sides and that is the error from their server. Below is what the support team emailed me:
The emails are getting bounced when sent to the receiving mailserver. The error we're getting is a 530 error, meaning authentication is required.
by Jessy14
2017-10-23 23:06
Forum: General discussions
Topic: White List
Replies: 12
Views: 1840

Re: White List

We have no problems sending and receiving emails. But only have problems receiving the email order notifications from one of the e-commerce platforms. I am asking for the advice of how to receive them. Per the experts' advice, I have added that particular IP address to the IP Range, but still no ema...
by Jessy14
2017-10-20 18:08
Forum: General discussions
Topic: White List
Replies: 12
Views: 1840

Re: White List

I have added the email adress and also the IP address. We cannot receive the emails from them.
by Jessy14
2017-10-20 00:22
Forum: General discussions
Topic: White List
Replies: 12
Views: 1840

White List

I have added some email address to the white list, but they never work. So what is the function of the white list? How to make it work? Thank you!
by Jessy14
2017-10-18 17:08
Forum: General discussions
Topic: Sending Error
Replies: 1
Views: 531

Sending Error

have enabled the script and have added the code below. But my domain has the name (abc), the email with that name abc cannot be sent out. The error shows 540 "You must be authenticated to send from local domain". How to modify the code below to fix it? Thank you! Sub OnAcceptMessage(oClient, oMessag...
by Jessy14
2017-10-18 17:06
Forum: General discussions
Topic: Receving
Replies: 20
Views: 2947

Re: Receving

I understand I need to check the local to local. I tried for that particular IP range, but still cannot receive the email. Pleas advise! Thank you!
by Jessy14
2017-10-17 22:39
Forum: General discussions
Topic: Receving
Replies: 20
Views: 2947

Re: Receving

If I uncheck the local to local smtp authorization and is there any way to block the spam? How? Thank you!
by Jessy14
2017-10-17 17:23
Forum: General discussions
Topic: Receving
Replies: 20
Views: 2947

Re: Receving

I checked the rejected emails and they are all our internal emails which are auto response since these persons are on vacations. I cannot see any outside emails which are rejected. Is there a way I can do to fix the settings? As far as I know, in the internet setting, if local to local email address...
by Jessy14
2017-10-16 23:37
Forum: General discussions
Topic: Receving
Replies: 20
Views: 2947

Re: Receving

"ERROR" 2748 "2017-10-16 00:00:04.917" "Severity: 3 (Medium), Code: HM4404, Source: SMTPDeliverer::_ApplyForwarding, Description: Did not submit bounce message for message 6113592 from xxx@xxxxx.xxx since rule loop count was reached or Auto-Submitted header." "ERROR" 2764 "2017-10-16 00:11:04.949" "...
by Jessy14
2017-10-16 18:45
Forum: General discussions
Topic: Receving
Replies: 20
Views: 2947

Re: Receving

Below is the report. Thank you! [code]2017-10-16 Hmailserver: 5.5.2-B2129 DOMAINS "Domain1.com" - pxxxxxxxx.net Enabled: True SIGNATURE LIMITS DKIM ADVANCED Enabled: False Max size: 0 Enabled: False Max message size: 0 Plus addressing: False Max size of accounts: 0 Greylisting: False "Domain2.com" -...
by Jessy14
2017-10-16 18:16
Forum: General discussions
Topic: Receving
Replies: 20
Views: 2947

Re: Receving

Thank you! I am going to do it. Today The emails from sender's server get bounced when sent to the receiving mailserver. The error they 're getting is a 530 error.
by Jessy14
2017-10-11 19:21
Forum: General discussions
Topic: Receving
Replies: 20
Views: 2947

Re: Receving

But I still cannot receive the emails even though I added it under the IP range. Thank you!
by Jessy14
2017-10-10 23:13
Forum: General discussions
Topic: Receving
Replies: 20
Views: 2947

Re: Receving

How to allow local to local deliveries without authentication on that ip range only? Thank you!
by Jessy14
2017-10-10 21:57
Forum: General discussions
Topic: Receving
Replies: 20
Views: 2947

Re: Receving

This email address is from the e-commerce platform. Before we receive the emails. But after the checkbox is checked to authorize, no more emails are coming. But once it is unchecked, we receive again.
by Jessy14
2017-10-10 21:35
Forum: General discussions
Topic: Receving
Replies: 20
Views: 2947

Re: Receving

Also we are advised whitelisting the email address. I have done it, but it still cannot receive the emails. How to correctly whitelist the address
by Jessy14
2017-10-10 21:34
Forum: General discussions
Topic: Receving
Replies: 20
Views: 2947

Re: Receving

But why can we not receive the emails?
by Jessy14
2017-10-10 20:16
Forum: General discussions
Topic: Receving
Replies: 20
Views: 2947

Receving

Per the experts' suggestion, I have checked the box for the SMTP authorization from local to local emails in the INTERNET. It works good, but it blocks some of the good emails. Do I need to whitelist the email addresses one by one? What is the effective way of doing this? Thank you!
by Jessy14
2017-10-05 16:34
Forum: SpamAssassin implementation discussions
Topic: Block Spammed Email
Replies: 19
Views: 4084

Re: Block Spammed Email

After removing the scripts, it is fine now. BTW I didn't have anything on the blacklist. How to remove myself from the blacklist? Thank you!
by Jessy14
2017-10-04 21:42
Forum: SpamAssassin implementation discussions
Topic: Block Spammed Email
Replies: 19
Views: 4084

Re: Block Spammed Email

The scripts have been added. It looks like the junk emails were blocked.
But there are too many emails queued in the server which are not delivered. Now we cannot receive the emails any more. Please advise! Thank you!
by Jessy14
2017-10-04 19:33
Forum: SpamAssassin implementation discussions
Topic: Block Spammed Email
Replies: 19
Views: 4084

Re: Block Spammed Email

Thank you!
by Jessy14
2017-10-04 17:03
Forum: SpamAssassin implementation discussions
Topic: Block Spammed Email
Replies: 19
Views: 4084

Re: Block Spammed Email

Thank you experts! I am going to add the following scripts. Do I need to add my user name to this line? If oClient.Username <> "my user name" Then Do I need to add the password and where? Appreciate! Sub OnAcceptMessage(oClient, oMessage) If oClient.Username <> "" Then dim authemail, authemail_value...
by Jessy14
2017-10-04 00:47
Forum: SpamAssassin implementation discussions
Topic: Block Spammed Email
Replies: 19
Views: 4084

Re: Block Spammed Email

You suggest: Create AUTOBAN entries for all of those 'ban' IP RANGES you have.
My question: Where to create the auto ban entries?

Thank you!
by Jessy14
2017-10-04 00:38
Forum: SpamAssassin implementation discussions
Topic: Block Spammed Email
Replies: 19
Views: 4084

Re: Block Spammed Email

Verion 5.5.2
by Jessy14
2017-10-04 00:34
Forum: SpamAssassin implementation discussions
Topic: Block Spammed Email
Replies: 19
Views: 4084

Re: Block Spammed Email

Thank you experts! Do you mean that all of the bans created under the IP range needs to be removed? Thank you!
by Jessy14
2017-10-03 23:34
Forum: SpamAssassin implementation discussions
Topic: Block Spammed Email
Replies: 19
Views: 4084

Re: Block Spammed Email

Below is the running report. Please advise! Thank you! [code]2017-10-03 Hmailserver: 5.5.2-B2129 DOMAINS "Domain1.com" - axxxxxxxxx.net Enabled: True SIGNATURE LIMITS DKIM ADVANCED Enabled: False Max size: 0 Enabled: False Max message size: 0 Plus addressing: False Max size of accounts: 0 Greylistin...
by Jessy14
2017-10-03 21:46
Forum: SpamAssassin implementation discussions
Topic: Block Spammed Email
Replies: 19
Views: 4084

Block Spammed Email

Hi Experts, We received a bunch of emails every day using our email address. Below is one of them viewed from the email property. Please advise! Thank you! Return-Path: sales@xxx.com Received: from [203.155.38.234] (Unknown [203.155.38.234]) by xxx.com with ESMTP ; Tue, 3 Oct 2017 09:24:44 -0500 MIM...
by Jessy14
2017-06-04 06:26
Forum: General discussions
Topic: Mails Stuck
Replies: 1
Views: 472

Mails Stuck

Hi experts, recently all the emails are stuck in the server and we cannot receive and send them. They are all in queue and I have to refresh it and wait till they are all clear. Any good suggestions? Thank you!
by Jessy14
2017-03-08 18:51
Forum: General discussions
Topic: Auto Reply
Replies: 6
Views: 909

Re: Auto Reply

Thank you!
by Jessy14
2017-03-08 17:59
Forum: General discussions
Topic: Auto Reply
Replies: 6
Views: 909

Re: Auto Reply

I just tested and found out within the network the auto reply message did not work, but I just sent with gmail account, it worked. Please advise! Thank you!
by Jessy14
2017-03-08 17:45
Forum: General discussions
Topic: Auto Reply
Replies: 6
Views: 909

Re: Auto Reply

Thank you for your quick response! I did start the service a while ago, but it still does not work.
by Jessy14
2017-03-08 17:37
Forum: General discussions
Topic: Auto Reply
Replies: 6
Views: 909

Auto Reply

The auto reply suddenly does not work recently. Please advise! Thank you!
by Jessy14
2014-02-06 06:58
Forum: General discussions
Topic: Send emails on the website
Replies: 3
Views: 776

Re: Send emails on the website

Thank you for your response, expert! I have checked the log of the hmail and there is nothing in the log. Is there other place to check and fix it?
Thank you!
by Jessy14
2014-02-02 20:44
Forum: General discussions
Topic: Send emails on the website
Replies: 3
Views: 776

Send emails on the website

Hi expert, we have a marketing tool which will let the customers send the marketing materials on the website. It is always working in the past years until last year this didn't work any more. Only the persons within the company can send out the materials on the website. But if use the web address ot...