Problem on outlook research

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gtsolid
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Problem on outlook research

Post by gtsolid » 2018-03-16 17:22

hi,
i would to start from this forum because i had no problem until i deleted and restored my hmail account on Outlook 2016.
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When i look for something, i always receive this advice. At the end it find something but it's very slow.
Do you know how can i fix?

in the other hotmail account i've configured in Outlook i do not have any trouble

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jimimaseye
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Re: Problem on outlook research

Post by jimimaseye » 2018-03-16 18:15

If you have deleted the account on outlook, you will need the outpook PST file to rebuild first.

I recommend you do a compact/repair on the PST/account file in outlook, and then redownload all messages. This will take some time to complete.

Future searches will then be made local.
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Re: Problem on outlook research

Post by gtsolid » 2018-03-28 10:51

jimimaseye wrote:
2018-03-16 18:15
I recommend you do a compact/repair on the PST/account file in outlook, and then redownload all messages. This will take some time to complete.
i repaired the .ost file but the problem still exist. I did not redownloaded, just repair with SCANPST.EXE https://support.office.com/en-us/articl ... 458afc5253

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mattg
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Re: Problem on outlook research

Post by mattg » 2018-03-28 15:54

So, OST file, does that mean an IMAP connection?

If so just drop the account in Outlook and start a new account with the same connection detail
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Re: Problem on outlook research

Post by gtsolid » 2018-03-29 09:27

yes, it's IMAP.
I deleted and readded the account but nothing changed

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Re: Problem on outlook research

Post by mattg » 2018-03-29 10:35

can you please enable all logging in hMailsevrer, force the error to occur, wait another 15 seconds and post all of the logs created by hMailserver
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Re: Problem on outlook research

Post by gtsolid » 2018-03-29 15:57

Please watch between 15:47:53.578 and 15:48:16.891
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mattg
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Re: Problem on outlook research

Post by mattg » 2018-03-30 02:51

The logs that you show end at 15:45
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Re: Problem on outlook research

Post by mattg » 2018-03-30 02:54

ALSO, the issue seems to be that your mail client is using 'account@example.com' to log in for IMAP, but your SMTP connection is only using 'account'

Change the SMTP connection to use 'account@example.com'


Put your logs through this >> https://log.damnation.org.uk/
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Re: Problem on outlook research

Post by gtsolid » 2018-03-30 17:44

Do you mean from "external account"? because in SMTP tab i cannot see nothing.
from "external account" i must use the credentials like the one on the image
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Re: Problem on outlook research

Post by mattg » 2018-04-01 08:21

NO, I mean in your mail client, Outlook, under server settings
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Re: Problem on outlook research

Post by gtsolid » 2018-04-03 10:30

No, i think it's correct
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Re: Problem on outlook research

Post by mattg » 2018-04-03 11:42

yes the IMAP settings are fine

check the SMTP server settings
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Re: Problem on outlook research

Post by gtsolid » 2018-04-06 10:17

also here, nothing special i think
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Re: Problem on outlook research

Post by mattg » 2018-04-06 15:30

Like pulling teeth

Check the SMTP settings IN YOUR MAIL CLIENT
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Re: Problem on outlook research

Post by gtsolid » 2018-04-06 16:10

Ops
that's the pages
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Re: Problem on outlook research

Post by mattg » 2018-04-07 03:23

If that is the same account as the IMAP posted earlier, then they look fine too. I can see THAT account log in successfully at "2018-03-29 15:05:19.333"



Your issue in this thread is a particular erre, and when you post logs you said
gtsolid wrote:
2018-03-29 15:57
Please watch between 15:47:53.578 and 15:48:16.891
The logs you supplied finish at 15:45:00.243


If you want help with your error, please supply logs that show the error
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Re: Problem on outlook research

Post by gtsolid » 2018-04-09 09:08

Ok,
now i attach a short log of the correct time. I have searched for "rabot" in outlook
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Re: Problem on outlook research

Post by gtsolid » 2018-05-03 11:00

Do you have any idea?

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Re: Problem on outlook research

Post by mattg » 2018-05-03 11:20

This last log was from 9:01 through 9:06

My idea is that you are unable to provide the detail that I request, and so I am unable to help you...
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Re: Problem on outlook research

Post by gtsolid » 2018-05-03 16:36

Yeah, in that time i launched the research on outlook. It's the correct period.

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Re: Problem on outlook research

Post by mattg » 2018-05-04 01:29

Did you get a new error Message?

What is your issue again? I can't follow this thread. I am unsure what you've done and what is still happening
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Re: Problem on outlook research

Post by gtsolid » 2018-05-07 08:50

The problem is that the search in outlook is very slow. I get the error i have in the first post.
I attached the log file during the time i receive the advise in outlook, the keyword was "Rabot" if it can be useful.

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