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Error 554

Posted: 2017-11-16 13:33
by gtsolid
Hi
i installed W10 on my PC and installed Outlook. when i try to configure i receive the attached error.
i think it's a problem of credentials. What should i check?

Re: Error 554

Posted: 2017-11-16 14:00
by jimimaseye
run this and post the results: viewtopic.php?f=20&t=30914

Also enable SMTP and APPLICATION logging (only), retry to send, and then post the log file results.

Re: Error 554

Posted: 2017-11-16 14:05
by gtsolid
Hi,
i would to place your file from my PC to hmailserverPC but i receive this error. surely there is an error

Re: Error 554

Posted: 2017-11-16 15:42
by gtsolid
in fact, when your program tries to write results, i receive this:

Re: Error 554

Posted: 2017-11-16 17:20
by jimimaseye
This all suggets that you have problems with your server. Disk space? Write permissions?

Go to the server itself and run the script from the server. Look at the storage on the server and its permissions and availability.

Re: Error 554

Posted: 2017-11-16 18:23
by gtsolid
The server was full of hmail log, some of these weigh about 500MB. Is it normal?

Re: Error 554

Posted: 2017-11-16 19:38
by jimimaseye
Not normally. It depends on what logging you have and if there are any problems.

Thats why you need to run the script so we can take a look at your setup.

Re: Error 554

Posted: 2017-11-16 23:52
by mattg
It is safe to delete / compress hmailserver that are not from this month, main log not from today.

They compress very well, as they are full of white space

by not logging IMAP (I have some very large accounts) my logs are rarely above 5 MB uncompressed
If you allow messages stored on your server for large POP3 accounts, or you POP3 external download from large accounts and leave messages on third party server, you should NOT log POP3 routinely either

Re: Error 554

Posted: 2017-11-20 16:56
by gtsolid
Here the report:
[code]2017-11-20 Hmailserver: 5.6.4-B2283

DOMAINS

"Domain1.com" - pex.it Enabled: True

SIGNATURE LIMITS DKIM ADVANCED
Enabled: False Max size: 0 Enabled: False
Max message size: 0 Plus addressing: False
Max size of accounts: 0
Greylisting: False

"Domain2.com" - texxxxxxx.net Enabled: True

SIGNATURE LIMITS DKIM ADVANCED
Enabled: False Max size: 0 Enabled: False
Max message size: 0 Plus addressing: False
Max size of accounts: 0
Greylisting: False

"Domain3.com" - vmxxxxx.net Enabled: True

SIGNATURE LIMITS DKIM ADVANCED
Enabled: False Max size: 0 Enabled: False
Max message size: 0 Plus addressing: False
Max size of accounts: 0
Greylisting: False
-----------------------------------------------------------------------------------------------

IP RANGES

IP: 127.0.0.1 - 127.0.0.1 Priority: 15 Name: My computer

Allow connections Other
SMTP: True Antispam : True !! 'Spam tests' not enabled !!
POP3: True Antivirus: True !! ANTIVIRUS NOT CONFIGURED !!
IMAP: True SSL/TLS: False

Allow Deliveries from Require Authentication from
Local To Local - True Local To Local - False
Local To External - True Local To External - False
External To Local - True External To Local - False
External To External - True External To External - True


IP: 0.0.0.0 - 255.255.255.255 Priority: 10 Name: Internet

Allow connections Other
SMTP: True Antispam : True !! 'Spam tests' not enabled !!
POP3: True Antivirus: True !! ANTIVIRUS NOT CONFIGURED !!
IMAP: True SSL/TLS: False

Allow Deliveries from Require Authentication from
Local To Local - True Local To Local - True
Local To External - True Local To External - True
External To Local - True External To Local - False
External To External - True External To External - True


------------------------------------------------------
AUTOBANNED Local Addresses:
No entries

-----------------------------------------------------------------------------------------------

AUTOBAN
Autoban Enabled: False

No problems were found in the IP range configuration.
-----------------------------------------------------------------------------------------------

INCOMING RELAYS
No entries
-----------------------------------------------------------------------------------------------

MIRRORING Disabled
-----------------------------------------------------------------------------------------------

PROTOCOLS

SMTP
GENERAL DELIVERY RFC COMPLIANCE ADVANCED
No. Connections: 0 No Retries: 4 Mins: 60 Plain Text: False Bind:
Host: EXTERNAL.TLD Empty sender: True Batch recipients: 100
Max Msg Size: 20480 Relay:- Incorrect endings: True Use STARTTLS: True
(none entered) Disc. on invalid: False Delivered-To hdr: False
Loop limit: 5
Recipient hosts: 15
Routes:
No routes defined.

POP3
No. Connections: 0

IMAP
GENERAL PUBLIC FOLDERS ADVANCED
No. Connections: 0 Public folder name: #Public IMAP sort: True
IMAP Quota: True
IMAP Idle: True
IMAP ACL: True
Delim: "."
-----------------------------------------------------------------------------------------------

ANTISPAM

GENERAL SPAM TESTS Score SPAMASSASSIN
Spam Mark: 5 Use SPF: False Use Spamassassin: False
Add X-HmailServer-Spam: True Check HELO host: False
Add X-HmailServer-Reason: True Check MX records: False
Add X-HmailServer-Subject: False Verify DKIM: False

Spam delete threshold: 20 Maximum message size: 1024

DNSBL ENTRIES:
No 'enabled' entries

SURBL ENTRIES:
No 'enabled' entries

GREYLISTING:
Greylisting: False

WHITELISTING
No entries
-----------------------------------------------------------------------------------------------

ANTIVIRUS: No application configured.

Block Attachments: False
-----------------------------------------------------------------------------------------------

SSL/TLS
SSL 3.0 : False
TLS 1.0 : True
TLS 1.1 : True
TLS 1.2 : True Verify Remote SSL/TLS Certs: True
SslCipherList :

ECDHE-RSA-AES128-GCM-SHA256 - ECDHE-ECDSA-AES128-GCM-SHA256 - ECDHE-RSA-AES256-GCM-SHA384
ECDHE-ECDSA-AES256-GCM-SHA384 - DHE-RSA-AES128-GCM-SHA256 - DHE-DSS-AES128-GCM-SHA256
kEDH+AESGCM - ECDHE-RSA-AES128-SHA256 - ECDHE-ECDSA-AES128-SHA256
ECDHE-RSA-AES128-SHA - ECDHE-ECDSA-AES128-SHA - ECDHE-RSA-AES256-SHA384
ECDHE-ECDSA-AES256-SHA384 - ECDHE-RSA-AES256-SHA - ECDHE-ECDSA-AES256-SHA
DHE-RSA-AES128-SHA256 - DHE-RSA-AES128-SHA - DHE-DSS-AES128-SHA256
DHE-RSA-AES256-SHA256 - DHE-DSS-AES256-SHA - DHE-RSA-AES256-SHA
AES128-GCM-SHA256 - AES256-GCM-SHA384 - ECDHE-RSA-RC4-SHA
ECDHE-ECDSA-RC4-SHA - AES128 - AES256
RC4-SHA - HIGH - !aNULL
!eNULL - !EXPORT - !DES
!3DES - !MD5 - !PSK;
-----------------------------------------------------------------------------------------------

TCPIP PORTS Connection Sec
0.0.0.0 / 25 / SMTP - None
0.0.0.0 / 110 / POP3 - None
0.0.0.0 / 143 / IMAP - None
0.0.0.0 / 587 / SMTP - None
-----------------------------------------------------------------------------------------------

LOGGING Logging Enabled: True

Paths:-
Current: C:\Program Files (x86)\hMailServer\Logs\hmailserver_2017-11-20.log
Error: C:\Program Files (x86)\hMailServer\Logs\ERROR_hmailserver_2017-11-20.log - !! ERRORS PRESENT !!
Event: C:\Program Files (x86)\hMailServer\Logs\hmailserver_events.log - Not present
Awstats: C:\Program Files (x86)\hMailServer\Logs\hmailserver_awstats.log
APPLICATION - True
SMTP - True
POP3 - .
IMAP - .
TCPIP - .
DEBUG - .
AWSTATS - .
-----------------------------------------------------------------------------------------------

SYSTEM TESTS

Database type: MSSQL Compact

IPv6 support is available in operating system.

ERROR: Backup directory has not been specified.

Relative message paths are stored in the database for all messages.

-----------------------------------------------------------------------------------------------

HMAILSERVER.INI

[Directories]
Program folder: C:\Program Files (x86)\hMailServer\
Database folder: C:\Program Files (x86)\hMailServer\Database
Data folder: C:\Program Files (x86)\hMailServer\Data
Log folder: C:\Program Files (x86)\hMailServer\Logs
Temp folder: C:\Program Files (x86)\hMailServer\Temp
Event folder: C:\Program Files (x86)\hMailServer\Events

[Database]
Type= MSSQLCE
Username=
PasswordEncryption=1
Port= 0
Server=
Internal= 1
-----------------------------------------------------------------------------------------------

[/code]
Generated by HMSSettingsDiagnostics v1.84, Hmailserver Forum.

Re: Error 554

Posted: 2017-11-20 17:18
by jimimaseye
Have you looked at this: ERROR_hmailserver_2017-11-20.log - !! ERRORS PRESENT !! ?

Re: Error 554

Posted: 2017-11-21 15:10
by gtsolid
here the message

Code: Select all

"ERROR"	2628	"2017-11-20 14:06:08.629"	"Severity: 3 (Medium), Code: HM4403, Source: Message::GetHeader, Description: Could not read the message header, since the file was not available. File: C:\Program Files (x86)\hMailServer\Data\vms-tvd.net\vironda\A7\{A7E4DB7F-799E-4B21-9282-2CE4EDCFEE02}.eml"
"ERROR"	2628	"2017-11-20 14:06:08.644"	"Severity: 3 (Medium), Code: HM4403, Source: Message::GetHeader, Description: Could not read the message header, since the file was not available. File: C:\Program Files (x86)\hMailServer\Data\vms-tvd.net\vironda\45\{45C0B4BC-9C26-4919-BBC3-5026EBFFBF4E}.eml"
"ERROR"	2628	"2017-11-20 14:06:08.644"	"Severity: 3 (Medium), Code: HM4403, Source: Message::GetHeader, Description: Could not read the message header, since the file was not available. File: C:\Program Files (x86)\hMailServer\Data\vms-tvd.net\vironda\68\{6859AB6C-875B-4FD1-A008-4D3634B34AE7}.eml"

Re: Error 554

Posted: 2017-11-21 15:21
by jimimaseye
Sounds like you may have ahad a disk full situation or a disk problem. Or you have been manually deleting message files out of the data directory.

In any case, it means that you have physical files missing.

I suggest you determine the cause for these missing files then clear up your database: viewtopic.php?f=20&t=27646