Block Mail in Data Folder

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BigPaul
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Block Mail in Data Folder

Post by BigPaul » 2015-10-19 15:09

Goodmorning everyone,
occasionally some email I remain locked in the folder C:\Program Files(x86)\hMailServer\Data and even after many days the mail address does not reach the addressees.
And the sender does not receive a warning message non-delivery.
You have suggestions or solutions to the problem?


Thank you and have a nice day.

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jimimaseye
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Re: Block Mail in Data Folder

Post by jimimaseye » 2015-10-19 15:17

1, What happens after you stop/restart the service?
2, What version of HMS are you using?
3, Do you have any AV or Antispam software running?
4, Have you looked in to your logs for the time that the email came in to see if there are any clues?
5, If you look at the email itself is it a genuine email or something of a marketing/spam type ?
5.7 on test.
SpamassassinForWindows 3.4.0 spamd service
AV: Clamwin + Clamd service + sanesecurity defs : https://www.hmailserver.com/forum/viewtopic.php?f=21&t=26829

BigPaul
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Re: Block Mail in Data Folder

Post by BigPaul » 2015-10-19 15:59

1. Hmailserver restarts without problems but the email is not received is again in the folder
2. 5.6.3-B2249
3. ClamWin e SpamAss.
5. Not a spam mai
4. I looked now the file logs: the sender has attempted to send the email at 00:15 and after about an hour file logs records "SENT: 421 Connection timeout.". The attempt was repeated every hour until 14:30 pm.

I think the problem is the email client servers.
What do you think?

Thank you.

P.S. Sorry for my English... :-)

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jimimaseye
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Re: Block Mail in Data Folder

Post by jimimaseye » 2015-10-19 16:28

Please post that section of the log.
5.7 on test.
SpamassassinForWindows 3.4.0 spamd service
AV: Clamwin + Clamd service + sanesecurity defs : https://www.hmailserver.com/forum/viewtopic.php?f=21&t=26829

BigPaul
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Re: Block Mail in Data Folder

Post by BigPaul » 2015-10-20 09:14

Code: Select all

"SMTPD"	1972	376	"2015-10-14 13:02:49.476"	"202.142.160.12"	"SENT: 220 mail.martel.it ESMTP"
"SMTPD"	1952	376	"2015-10-14 13:02:49.715"	"202.142.160.12"	"RECEIVED: EHLO lhr-smtp.multi.net.pk"
"SMTPD"	1952	376	"2015-10-14 13:02:49.715"	"202.142.160.12"	"SENT: 250-mail.martel.it[nl]250-SIZE 20480000[nl]250-AUTH LOGIN[nl]250 HELP"
"SMTPD"	1952	376	"2015-10-14 13:02:49.953"	"202.142.160.12"	"RECEIVED: MAIL FROM:<................@soorty.com> SIZE=1403642"
"TCPIP"	1952	"2015-10-14 13:02:49.996"	"DNS lookup: 12.160.142.202.zen.spamhaus.org, 0 addresses found: (none), Match: False"
"TCPIP"	1952	"2015-10-14 13:02:50.106"	"DNS lookup: 12.160.142.202.bl.spamcop.net, 0 addresses found: (none), Match: False"
"SMTPD"	1952	376	"2015-10-14 13:02:51.930"	"202.142.160.12"	"SENT: 250 OK"
"SMTPD"	1984	376	"2015-10-14 13:02:52.124"	"202.142.160.12"	"RECEIVED: RCPT TO:<..................@martel.it>"
"SMTPD"	1984	376	"2015-10-14 13:02:52.126"	"202.142.160.12"	"SENT: 250 OK"
"SMTPD"	1972	376	"2015-10-14 13:02:52.322"	"202.142.160.12"	"RECEIVED: RCPT TO:<..................@martel.it>"
"SMTPD"	1972	376	"2015-10-14 13:02:52.324"	"202.142.160.12"	"SENT: 250 OK"
"SMTPD"	1952	376	"2015-10-14 13:02:52.531"	"202.142.160.12"	"RECEIVED: RCPT TO:<..................@martel.it>"
"SMTPD"	1952	376	"2015-10-14 13:02:52.534"	"202.142.160.12"	"SENT: 250 OK"
"SMTPD"	1984	376	"2015-10-14 13:02:52.759"	"202.142.160.12"	"RECEIVED: DATA"
"SMTPD"	1984	376	"2015-10-14 13:02:52.759"	"202.142.160.12"	"SENT: 354 OK, send."

"SMTPD"	1964	376	"2015-10-14 13:50:54.252"	"202.142.160.12"	"SENT: 421 Connection timeout."

How do you see after about an hour "Connection timeout".
This attempt was repeated every hour to about 18 hours but the mail has remained in Data Folder.

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jimimaseye
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Re: Block Mail in Data Folder

Post by jimimaseye » 2015-10-20 09:31

Thats an incoming mail message. HMS waiting for the data to complete but sending server is not completing it (with the obligatory .[NL])

Code: Select all

"SMTPD"   1984   376   "2015-10-14 13:02:52.759"   "202.142.160.12"   "RECEIVED: DATA"
"SMTPD"   1984   376   "2015-10-14 13:02:52.759"   "202.142.160.12"   "SENT: 354 OK, send."

"SMTPD"   1964   376   "2015-10-14 13:50:54.252"   "202.142.160.12"   "SENT: 421 Connection timeout."
Similaritiers to this thread: viewtopic.php?f=7&t=28668 and the problem (in his case) was his router. Take a careful read and read it to the end. In any case, it ISNT hmailserver. Router, firewall, or sending smtp server - you need to investigate individually.
5.7 on test.
SpamassassinForWindows 3.4.0 spamd service
AV: Clamwin + Clamd service + sanesecurity defs : https://www.hmailserver.com/forum/viewtopic.php?f=21&t=26829

BigPaul
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Re: Block Mail in Data Folder

Post by BigPaul » 2015-10-20 09:36

Thanks a lot for availability and quick answers

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