0x800CCC90 and 0x800CCC0F Errors

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0x800CCC90 and 0x800CCC0F Errors

Post by pcmdofkc » 2011-01-14 16:39

Using Build 5.3.3-1879 and MySQL, single domain w/approx 30 accounts, POPing with Outlook 2003. The system has worked wonderfully for sometime but over the last couple of weeks random users have started to receive 0x800CCC90 'Your incoming (POP) e-mail server has reported an internal error' and 0x800CCC0F 'The connection to the server was interupted' errors. In the case of the '90' error, the user can close the error window and the download restarts and usually completes, of course re-downloading the messages that downloaded before the error. In the case of the '0F' error, I have to go into their webmail (IMAP), manually remove the message after the last one that successfully downloaded and restart their Outlook. Messages then begin to download, again re-downloading the messages that downloaded before the error. Sometimes I will have to repeat the process 2 or 3 times before all messages download successfully. Searching the forums, I understand the 0F error is probably an incorrectly formatted email and ver. 5.4 will address this situation but is there something I can do now to stop this from happening? To date I've removed the offending accounts, run the database synch tool, re-created the accounts (fixed the problem for 3-4 days,) repaired the hm_greylsting_triplets table in the database (only SQL error I see in the logs.) This is currently happening on 4 accounts but it started several weeks ago with only 1 account. The problem seems to be getting worse. Thanks in advance for any help.

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Re: 0x800CCC90 and 0x800CCC0F Errors

Post by dzekas » 2011-01-14 18:33

Have you checked size of their Outlook Express dbx files?

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Re: 0x800CCC90 and 0x800CCC0F Errors

Post by pcmdofkc » 2011-01-14 22:19

Mail being POPed with Outlook 2003 not Outlook Express. All PST files well under 2Gb (.5-1.5 Gb.) Outlook has been un-installed, re-installed, and/or repaired as well. Once a user gets the '0F' error, it doesn't matter which workstation I use to try and download his/her mail, the error persists until I login to webmail and delete the message after the last one that downloaded successfully.

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Re: 0x800CCC90 and 0x800CCC0F Errors

Post by mattg » 2011-01-15 03:17

What AV is being used throughout the system (both Server and Client please)
Just 'cause I link to a page and say little else doesn't mean I am not being nice.
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Re: 0x800CCC90 and 0x800CCC0F Errors

Post by pcmdofkc » 2011-01-15 04:15

ClamAV was installed on the server but was uninstalled shortly after the problem started. Workstations are using Microsoft Security Essentials in combination with Malwarebytes. Disabling MSE and MWB makes no difference. I configured Outlook 2003 with one of the problematic accounts on a test box with no AV/Antimalware installed as a test, still receive the '0F' error until I remove the next message after the last successfully downloaded message.

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Re: 0x800CCC90 and 0x800CCC0F Errors

Post by mattg » 2011-01-15 04:35

Is there something common about the messages that cause this?
Just 'cause I link to a page and say little else doesn't mean I am not being nice.
https://www.hmailserver.com/documentation

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Re: 0x800CCC90 and 0x800CCC0F Errors

Post by pcmdofkc » 2011-01-15 05:56

I can't see any commanality what-so-ever other than they all seem to be spam. One of the messages I have to delete may be no more than two or three lines with an HTML link or many lines of jibberish with no HTML. I've tried turning off Anti-SPAM settings on the server as well as turning off Junk-Email filtering within Outlook. I had not made any changes at all to the server before this started but I have reset all settings to the default install state of hMailserver with the exception of enabling the default Anti-spam DNS Blacklist servers and SURBL server since dis-abling them made no difference.

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Re: 0x800CCC90 and 0x800CCC0F Errors

Post by pcmdofkc » 2011-01-17 18:39

My users are getting frustrated with me...does anyone have anymore suggestions?

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Re: 0x800CCC90 and 0x800CCC0F Errors

Post by dzekas » 2011-01-17 19:13

pcmdofkc wrote:My users are getting frustrated with me...does anyone have anymore suggestions?
contact martin and ask for details about incorrectly formatted emails fix. Check if it can be backported to 5.3 as hotfix instead of requiring to use unstable alpha.

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Re: 0x800CCC90 and 0x800CCC0F Errors

Post by pcmdofkc » 2011-01-17 19:19

Thanks for the quick reply dzekas. What is the best way to contact Martin?

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Re: 0x800CCC90 and 0x800CCC0F Errors

Post by dzekas » 2011-01-17 20:06

pcmdofkc wrote:What is the best way to contact Martin?
Try contacting through forum private messaging or email and be polite.

Try reproducing the problem on some test setup and check if upgrade to 5.4 alpha fixes it.

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Re: 0x800CCC90 and 0x800CCC0F Errors

Post by tme » 2011-06-08 18:20

Hi,

I also have clients getting this.

I have the same version of hmail and im using mysql too.

Any update / solution for this?

Thanks
Tim

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Re: 0x800CCC90 and 0x800CCC0F Errors

Post by ^DooM^ » 2011-06-08 18:34

tme, please read the forum rules before posting. Start a new thread and show SPECIFIC error messages and hmail logs + diagnostics
If at first you don't succeed, bomb disposal probably isn't for you! ヅ

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Re: 0x800CCC90 and 0x800CCC0F Errors

Post by tme » 2011-06-08 18:40

^DooM^ wrote:tme, please read the forum rules before posting. Start a new thread and show SPECIFIC error messages and hmail logs + diagnostics
Sorry, just though as I had exactly the same problem and versions it would make sense to reply and see if there was a solution. Ill do a new thread

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Re: 0x800CCC90 and 0x800CCC0F Errors

Post by djonik » 2011-06-09 07:38

I have the same problem on version 5.3.3-1879. She decides to upgrade to the alpha version?

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Re: 0x800CCC90 and 0x800CCC0F Errors

Post by mattg » 2011-06-09 07:57

^DooM^ wrote:tme, please read the forum rules before posting. Start a new thread and show SPECIFIC error messages and hmail logs + diagnostics
Just 'cause I link to a page and say little else doesn't mean I am not being nice.
https://www.hmailserver.com/documentation

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Re: 0x800CCC90 and 0x800CCC0F Errors

Post by pcmdofkc » 2012-02-24 20:53

Still getting this error periodically on my user accounts. My client is becoming quite insistant on getting this fixed. Should I move to 5.4 and risk using beta software or do i need to find a different mailserver? Hate to move from hms because before this started happening it was rock solid and my users never complained about their email.

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Re: 0x800CCC90 and 0x800CCC0F Errors

Post by Bill48105 » 2012-02-24 21:41

pcmdofkc: Do you believe 5.4 will fix it? Even if 5.4 doesn't fix it the good news is 5.4 is open so then we can help figure out the problem & try to fix it. :) Don't expect any more 5.3.x updates as quite unlikely.
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Ps. If you believe it is specific emails causing the problem work on getting me copies so I can do testing here. Thx
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Re: 0x800CCC90 and 0x800CCC0F Errors

Post by pcmdofkc » 2012-02-24 23:00

Thanks for the quick reply Bill. I don't know if 5.4 will fix it, my last post was more of a "does anyone think 5.4 will fix it?" I'm looking at the error right now on one of my clients accounts. What is the best way to get the offending message to you? Thanks again, Mark

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Re: 0x800CCC90 and 0x800CCC0F Errors

Post by Bill48105 » 2012-02-25 00:33

Yeah I can't say if it'd fix it or not without knowing what the issue is as could even not be hmail related for all I know.
Not sure if you can zip & pm them to me or post them up somewhere like your own web server or a file sharing site perhaps. (Obviously need to take care with personal info if posting on public 3rd party site but ideally I need them unedited if you suspect the messages are the cause) We've been trying to get hmailserver.com email addresses for things like this but not gotten very far. lol
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Re: 0x800CCC90 and 0x800CCC0F Errors

Post by pcmdofkc » 2012-02-27 02:51

Got a phone call form the president of the company at 9:30 last night complaining about the 0x800CCC90 error :( I remoted into 6 of their workstations to check Outlook and had 2 with the 90 error and 1 with the 0F error. Went ahead and installed HMS 5.4, rebooted the server, remoted back into the workstations with the error messages and their email downloaded without error. I remoted into all of the workstations today and Outlook is receiving emails without any errors.

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Re: 0x800CCC90 and 0x800CCC0F Errors

Post by Bill48105 » 2012-02-27 06:50

pcmdofkc wrote:Got a phone call form the president of the company at 9:30 last night complaining about the 0x800CCC90 error :( I remoted into 6 of their workstations to check Outlook and had 2 with the 90 error and 1 with the 0F error. Went ahead and installed HMS 5.4, rebooted the server, remoted back into the workstations with the error messages and their email downloaded without error. I remoted into all of the workstations today and Outlook is receiving emails without any errors.
Wow that's cool pcmdofkc! (Bummer on the call & errors, cool it might be working with 5.4) Let's hope it stays that way eh. :) Plz keep us posted.
Thx
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Re: 0x800CCC90 and 0x800CCC0F Errors

Post by pcmdofkc » 2012-02-27 07:32

I'm hopefull :D Weird thing is that 5.3 1879 had worked great for quite some time then suddenly started throwing these errors sporadically. The last couple of weeks, the errors started becoming more frequent and seemed to be effecting how the mail server was performing...I've had to reboot the server 5 or 6 times in the last 2 weeks because it stopped responding to Outlook "send & receive" requests. Previously, reboots were months apart and then only for Windows updates. I do want to say this domain gets a horrific amount of spam due to the way the web developer has their website set up...just stupid but hard to close the barn door after the pigs are loose :( Thanks Bill, I decided to try 5.4 after seeing you're using it "Live" and thank you Martin for creating HMS :D

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Re: 0x800CCC90 and 0x800CCC0F Errors

Post by pcmdofkc » 2012-02-27 20:08

Received a call at 6 am from one of the VPs at a remote office complaining email was down. I couldn't POP, IMAP, or log in to their webmail. Remoted into the server and stopped/started the server from the admin interface. Everything started working again and has been working ok all morning. I've enabled all logging so if it happens again, maybe there will be a clue as to why. The 0x800CCC90 and 0F erros do seem to be fixed.

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Re: 0x800CCC90 and 0x800CCC0F Errors

Post by markojan » 2013-04-29 09:35

it seems that i have narrowed down the problem to one of 2 things:

1. IP RANGE not set , if you have made some adjustments to IP ranges you forgot to do the client range sto the server blocks connection to it from that network. you can add the user ip range and the error is gone. You can there specify if the range has to use smtp authentication or not and therefore if selected , you have to tick the use authoentincation button on client email account settings.

hmailserver > settings > advanced > IP Ranges

OR

2. there have been some atempts to logon to server with improper passwords or too many connections from that user so it automatically put that IP in blockade for 60min (default value). you can turn off this feature in

hmailserver > settings > advanced > Auto Ban .

either make value changes or disable feature.

the error will be gone

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Re: 0x800CCC90 and 0x800CCC0F Errors

Post by mattg » 2013-04-29 11:55

Those two error messages are simply 'can not connect' or 'cannot complete connection' type errors.
The things you list above are valid reasons, but there are others.
Just 'cause I link to a page and say little else doesn't mean I am not being nice.
https://www.hmailserver.com/documentation

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Re: 0x800CCC90 and 0x800CCC0F Errors

Post by ron003 » 2015-12-16 08:32

This error mainly occurs when Windows Firewall blocks Outlook Express. Errors may also be displayed when SMTP-based email is delivered. Some other well known reason for this error involves;

• “Connection to the server was interrupted”
• “Your server has unexpectedly terminated the connection”

Possible reasons of this error include server problems, network problems, or a long period of idleness. Account: ‘mail.yourdomain.com’, Server: ‘mail.yourdomain.com’, Protocol: POP3, Port: 110, Secure (SSL): No, Error Number: 0x800CCC0F

Therefore if you are suffering from this error you must turn off your Window Firewall Security and try accessing the file again.

If you are still unable to solve the issue then it’s highly suggested to make use of some repair tool that could *****url removed ****** or any other issue related Outlook and its extension files and folders.
Last edited by mattg on 2015-12-16 10:10, edited 1 time in total.

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