New folder called "Problematic messages"?

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jourdan
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New folder called "Problematic messages"?

Post by jourdan » 2010-08-23 03:37

Hi,

I'm having email problem on my Win 2008R2 on yesterday. Email users have problem to send and received messages. Initially, I restart the hMailServer services and sending of message was back to normal but still have problem to receive message. Then, I restart both MySQL & hMailServer services again and finally both the "send" & "receive" was back to normal. Apparently it was caused by the communication in between hMailServer & MySQL system.

Server, hMailServer & Application spec
1) Windows 2008 R2 (64-bit)
2) hMailServer 5.3.3-B1879
3) MySQL Server version 5.1.41

Error message extracted from Win event viewer
Faulting application name: hMailServer.exe, version: 1.0.0.1, time stamp: 0x4c0c8614
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdb3b
Exception code: 0xc0000005
Fault offset: 0x0003317f
Faulting process id: 0x598
Faulting application start time: 0x01cb4256afeacd15
Faulting application path: D:\hMailServer\Bin\hMailServer.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: ab84e392-ae4a-11df-b54e-a4badb44e7a6

However, there was a new folder called "Problematic messages" in directory d:\hMailServer\Logs\ and few messages in the folder as well. The created date & time for the folder "Problematic messages" is exactly when the system is having the problem. May I know what does it mean and can I remove the folder and messages in this folder?

Thnaks & regards,

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martin
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Re: New folder called "Problematic messages"?

Post by martin » 2010-08-23 18:53

I would appreciate if you could zip the message (found under problematic messages) and send it to me at martin@hmailserver.com.

jourdan
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Re: New folder called "Problematic messages"?

Post by jourdan » 2010-08-24 04:37

martin wrote:I would appreciate if you could zip the message (found under problematic messages) and send it to me at martin@hmailserver.com.
Hi, Martin.

I'm sorry. The messages was deleted by me. Anyway, thanks for your support.

Regards,

Bill48105
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Re: New folder called "Problematic messages"?

Post by Bill48105 » 2010-08-24 05:35

Bummer. Happen to go to Recycle Bin or gone for good?
Bill
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jourdan
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Re: New folder called "Problematic messages"?

Post by jourdan » 2010-08-26 03:53

Bill48105 wrote:Bummer. Happen to go to Recycle Bin or gone for good?
Bill

Hi, Bill.

It was completely removed by me.

Regards,

jourdan
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Re: New folder called "Problematic messages"?

Post by jourdan » 2010-08-30 02:10

Hi,

The same error occured again. However I managed to found a message and compress the message in folder "Problematic Messages".

The problem message was sent to martin@hmailserver.com.

Thanks & regards,

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