Search found 20 matches

by nahosting
2020-08-28 15:55
Forum: General discussions
Topic: Urgent help, old files in data dir not being processed
Replies: 2
Views: 191

Re: Urgent help, old files in data dir not being processed

We have started to send them via the api...
by nahosting
2020-08-28 15:07
Forum: General discussions
Topic: Urgent help, old files in data dir not being processed
Replies: 2
Views: 191

Urgent help, old files in data dir not being processed

Hi all, I hope someone can assist. We upgraded to the 64 bit version last night (to try and resolve other issues) and thought it was working ok but we have had issues this morning with it just not processing messages to the point that over 2K msg were backed up. We reverted back to the 32 bit and th...
by nahosting
2020-08-23 17:23
Forum: General discussions
Topic: OutOfMemoryHandler - hMailServer has run out of memory
Replies: 25
Views: 1585

Re: OutOfMemoryHandler - hMailServer has run out of memory

Just to update on this - RAM test results show there are no issues with the RAM.

Going to start playing with the 64 bit version to see if we can switch it in/out in place of the 32 bit one - hopefully, the DB and file structure is the same between the two.
by nahosting
2020-08-21 20:51
Forum: General discussions
Topic: OutOfMemoryHandler - hMailServer has run out of memory
Replies: 25
Views: 1585

Re: OutOfMemoryHandler - hMailServer has run out of memory

Thanks for these other suggestions' guys. I cannot be 100% sure it's not a hardware issue, but other monitoring and services are not being affected, e.g. backups which go over all the disks and files have no issues. If it were a RAM issue, I would expect more transient issues across the whole server...
by nahosting
2020-08-21 15:25
Forum: General discussions
Topic: OutOfMemoryHandler - hMailServer has run out of memory
Replies: 25
Views: 1585

Re: OutOfMemoryHandler - hMailServer has run out of memory

Unfortunately, we're still getting this issue, even when the whitelist is not in use :(
by nahosting
2020-08-19 19:51
Forum: General discussions
Topic: OutOfMemoryHandler - hMailServer has run out of memory
Replies: 25
Views: 1585

Re: OutOfMemoryHandler - hMailServer has run out of memory

I've looked at the source code, and it appears that whitelists are actually cached. Now the issue we are experiencing is related to caches.

So, I am looking in to further now!

Thanks palinka & SorenR
by nahosting
2020-08-19 12:47
Forum: General discussions
Topic: OutOfMemoryHandler - hMailServer has run out of memory
Replies: 25
Views: 1585

Re: OutOfMemoryHandler - hMailServer has run out of memory

Thanks for your comments SorenR, But why do you think this is an issue, this is in the DB - the lookup is going to be instant - it's probably all stored in RAM - the table is only 1MB in size. I think offloading to a file based lookup in the script would cause more of an issue, potential file lockin...
by nahosting
2020-08-18 20:25
Forum: General discussions
Topic: OutOfMemoryHandler - hMailServer has run out of memory
Replies: 25
Views: 1585

Re: OutOfMemoryHandler - hMailServer has run out of memory

Thanks for your feedback here guys - we are still getting this issue and have tried everything - but it is still happening. mattg - I also related to 32 vs 64 bit - the server has 32GB and is never using more than 8GB. I have read about a 64-bit version - although it doesn't seem to be available to ...
by nahosting
2020-06-30 10:07
Forum: General discussions
Topic: OutOfMemoryHandler - hMailServer has run out of memory
Replies: 25
Views: 1585

Re: OutOfMemoryHandler - hMailServer has run out of memory

Thanks jim.bus that does seem very similar and looking at the logs it does appear to be an issue with IMAP clients getting large files. Going to try various clients today and see if we can get to the bottom of this.
by nahosting
2020-06-29 21:30
Forum: General discussions
Topic: OutOfMemoryHandler - hMailServer has run out of memory
Replies: 25
Views: 1585

Re: OutOfMemoryHandler - hMailServer has run out of memory

nahosting wrote:
2020-06-29 20:07
Based on that thread and looking at other similar ones we have updated the threading from 15,10,15 to 4,2,4
Changing the threading made no difference.
by nahosting
2020-06-29 20:07
Forum: General discussions
Topic: OutOfMemoryHandler - hMailServer has run out of memory
Replies: 25
Views: 1585

Re: OutOfMemoryHandler - hMailServer has run out of memory

Based on that thread and looking at other similar ones we have updated the threading from 15,10,15 to 4,2,4 based on the number cpus for the Xeon E3-1220 v5 it is running on (although the server never has any cpu issues). Restarted the service.
by nahosting
2020-06-29 16:25
Forum: General discussions
Topic: OutOfMemoryHandler - hMailServer has run out of memory
Replies: 25
Views: 1585

Re: OutOfMemoryHandler - hMailServer has run out of memory

We just tried the diagnostics from HMSSettingsDiagnostics.zip
The noticeable thing was 147K whitelist entries.
We currently have loads more of the same errors.
Currently 256 IMAP connections.
by nahosting
2020-06-29 12:13
Forum: General discussions
Topic: OutOfMemoryHandler - hMailServer has run out of memory
Replies: 25
Views: 1585

OutOfMemoryHandler - hMailServer has run out of memory

Hi All, hMailServer 5.6.7-B2425 After years of stability, in the last few weeks we have start to get a lot of random "OutOfMemoryHandler - hMailServer has run out of memory, clearing caches" issues. Here is a typical one from this morning "APPLICATION" 12168 "2020-06-28 15:17:57.260" "OutOfMemoryHan...
by nahosting
2020-06-10 14:20
Forum: General discussions
Topic: Latest Version
Replies: 1
Views: 494

Latest Version

Hi,

The latest version seems stuck on 5.6.7 - Build 2425 back in 2017-12-14

There have been rather a few betas on 5.6.8. Are they going to committed to a production release?

Thanks.
by nahosting
2017-09-20 14:35
Forum: General discussions
Topic: Local to local authentication and SMTP route
Replies: 1
Views: 864

Local to local authentication and SMTP route

Hi, We have SMTP authentication from local to local email address from any IP outside. We have a client who is using SendGrid and when they send an email to someone in their own domain hmail treats as local to local and it fails as no authentication is used. We have got round this by removing this r...
by nahosting
2015-08-05 10:45
Forum: General discussions
Topic: hMailServer creating 1000's of duplicated emails
Replies: 15
Views: 7257

Re: hMailServer creating 1000's of duplicated emails

Hi Guys, Thanks for your feedback and help with this. Just for reference we have been doing further testing to try and find more details on this... As previously mentioned it was Outlook 2013 causing the issues - it seems to issue the IMAP APPEND command which is creating the duplicates - here is a ...
by nahosting
2015-06-25 15:31
Forum: General discussions
Topic: hMailServer creating 1000's of duplicated emails
Replies: 15
Views: 7257

Re: hMailServer creating 1000's of duplicated emails

OK we will put it down to Outlook 2013 and let you know if it happens again now we have taken Outlook 2013 out of the equation. Thanks for all your comments.
by nahosting
2015-06-23 13:36
Forum: General discussions
Topic: hMailServer creating 1000's of duplicated emails
Replies: 15
Views: 7257

Re: hMailServer creating 1000's of duplicated emails

Thanks for your comments. Here are the logs which look fine to me and no other instance occurs in the logs "TCPIP" 8392 "2015-06-22 04:19:25.527" "TCP - 207.46.200.27 connected to 87.237.57.241:25." "SMTPD" 8392 154288 "2015-06-22 04:19:25.527" "207.46.200.27" "SENT: 220 mail.nuttyabouthosting.co.uk...
by nahosting
2015-06-22 08:05
Forum: General discussions
Topic: hMailServer creating 1000's of duplicated emails
Replies: 15
Views: 7257

hMailServer creating 1000's of duplicated emails

Hi, We are getting instances of emails being duplicated in hMailServer. At the moment it seems to be sporadic and only seems to effect, funnily enough, our own domain (phew) but we need to try and get to the bottom of it. This morning we woke to 5000+ duplicated emails on our phones/in outlook etc. ...
by nahosting
2015-05-25 12:33
Forum: General discussions
Topic: Minidump files
Replies: 1
Views: 1114

Minidump files

We have just started getting minidump files appearing in our logs folder. I would be grateful if someone could assist us in trying to find out the cause as a search for the exception hasn't produced much. The exception code is 0xE06D7363 and they seem to happen just after 1am each day. There is no c...